Vicknesh Rai

With over 8 years of experience at Saint Laurent Singapore, I currently serve as Senior Client Advisor and concurrently as Training Ambassador at the Marina Bay Sands boutique. Throughout my tenure, I have developed strong commercial acumen with proven expertise in VIP client development, team coaching, boutique operations, and sales performance management. Having consistently contributed to business growth and service excellence, I am well-prepared to step into a Department Manager role with full accountability for commercial performance, people leadership, and elevated client experience.

Senior Client Advisor - Saint Laurent - Singapore

(2022-01)

• Manage and develop a high-value portfolio of top VIP clients in Singapore, achieving given KPIs, driving repeated business and long-term loyalty.
• Support boutique management with opening and closing procedures, operational compliance, and daily sales reconciliation.
• Prepare and analyze department performance reports to support business strategy and commercial decisions.
• Entrusted the role of the floor leader in management's absence, ensuring service excellence, team alignment, and commercial focus.
• Ranked among the Top 5 Private Client Advisors in Saint Laurent Singapore for VIP sales contribution.

Training Ambassador – Marina Bay Sands Boutique - Saint Laurent - Singapore

(2020-01)

• Lead onboarding and continuous training for new and existing team members to elevate selling capabilities, product knowledge, and service standards.
• Managing and mentoring team members to improve conversion, UPT, and client retention metrics.
• Assisting boutique management to build a high-performance culture focused on maintaining collaboration and results.
• Identify talent development opportunities and support succession readiness within the team.

Client Advisor - Saint Laurent - Singapore

(2017-01 - 2022-12)

• Built and maintained a strong local and international clientele base, contributing to sustained boutique revenue growth.
• Delivered exceptional luxury service aligned with brand standards and client expectations.
• Maintained visual merchandising standards and ensured operational compliance.
• Awarded top performer in 2017, 2018 and 2019.

Diploma - Mass Communications (Journalism) - Singapore Media Academy (2013-01 - 2015-12)