INTERNSHIP EXPERIENCE
Grab Holdings Inc. May 2023 – Present
Data Analytics Intern, People Analytics
- Utilised SQL, Python, and Microsoft Excel to perform Data Extraction, Cleaning and Analysis of relevant people data from data warehouses
- Communicated with stakeholders from 3 different teams to understand concerns and pain points regarding Grab’s current presentation of survey data
- Created and maintained new dashboards using Microsoft Power BI to present survey results of company’s H1 2023 People Team Survey
Grab Holdings Inc. Jan 2023 – May 2023
Service Excellence & Optimisation (SEO) Intern
- Performed Data Extraction and Cleaning on more than 700 of Grab Financial Group’s disposition and tagging list to enhance business process for Grab Support (GS) agents
- Held biweekly meetings with GS Country Heads to update on project progress and future steps
- Organised 5 workshops with GS Country Heads to define the most cost-saving workload migration for Grab Support agents
- Created dynamic dashboards and Heatmaps on Google Sheets to present GrabFood’s Merchant-related data to stakeholders
Works Pte Ltd May 2022 – Jul 2022
Business Analyst Intern
- Handled changes in project scope, identified potential crises and devised contingency plans
- Arranged weekly meetings with internal users to manage and ensure timely delivery of projects
- Track project milestones and provide weekly progress reports to Project Director
- Conducted and coordinated system testing to ensure defects/issues are raised and followed through
- Developed user guides and coordinated trainings
WORK EXPERIENCE
Infosys BPM Limited Jan 2021 – July 2021
Process Executive
- Handled any incoming Microsoft sales contract or query from Asia Pacific and United States corporate clients
- Filtered data from clients using tools from Microsoft Office and Power BI and presented it in a organised format.
- Reviewed and followed up on an average of 80 sales contracts every week and updated information systems of any agreement contracts
- Complimented by 2 client groups for efficiency in resolving queries and processing orders during quarter closing.
- Commended as Top performer (Productivity) among new hires during quarter closing
