Senior Solutions Consultant
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I am an experienced Solutions Consultant with a proven track record in customer experience (CX) and digital experience platform/digital experience interface (DXP/DXI) solutions. Throughout my career, I have successfully worked in these domains, leveraging my expertise to deliver impactful solutions to clients
I am an experienced professional with a strong background in sales engineering, solutions consulting, and project management. Currently, I am working as a Senior Sales Engineer at FullStory, a position I have held since July 2022. In this role, I actively participate in product discovery, solution review, and evaluation, and conduct demos with targeted value propositions.
I also lead workshops with stakeholders, discussing business and technical design, and ensure compliance with RFPs. I have been recognized with awards for Top Enterprise Deal and Top Expansion Deal.
Before joining FullStory, I worked at Zendesk for four years and seven months. I started as a Senior Solutions Consultant (Presales) in July 2021 and was promoted to Principal Solutions Consultant in February 2022. As a solutions consultant, I engaged in solution reviews, conducted demos, and led workshops with prospects. I was responsible for ensuring customer satisfaction and played a key role in securing top deals.
Prior to Zendesk, I served as a Senior Engagement Manager (Professional Services) at a Singapore-based company from September 2020 to July 2021. In this role, I managed projects, conducted requirements gathering, and oversaw project activities. I also focused on driving customer satisfaction scores and implementing innovative technologies for next-generation customer service.
I gained valuable experience as a Manager of Digital Innovations & Support at Singtel from October 2015 to December 2017. In this position, I excelled in project management, conducting requirements gathering, managing tenders, and ensuring project delivery within schedule and quality standards. Additionally, I played a crucial role in implementing innovative technologies such as chatbots and interactive voice response systems, resulting in improved customer experience and cost reduction.
I received the CCAS Silver award for delivering exceptional customer experience through virtual assistance and chat implementations.
Earlier in my career, I worked at Aspect Software as a Senior Professional Services Consultant and the Implementation Consultancy Practice Lead. During my three-year tenure from February 2012 to April 2015, I successfully completed full project implementation cycles for prominent financial institutions such as Standard Chartered Bank, Siam Commercial Bank, DBS, HSBC, and Aviva. I also led a flagship project across nine countries, providing technical and business requirements analysis, conducting workshops, and delivering product demonstrations.
I mentored team members and played a pivotal role in achieving project success.
Overall, I possess a strong track record in sales engineering, solutions consulting, and project management, with expertise in driving customer satisfaction, implementing innovative technologies, and securing key deals.
