Wiljean Arriesgado

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem- solving skills for providing customers with best possible service.

Fleet Supervisor

Kanlian Ferry Pte Ltd - Penjuru Tech Hub, Singapore

• Oversaw daily operations of the maintenance department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Monitored workflow to improve employee time management and increase productivity.
• Maintained compliance with company policies, objectives, and communication goals.
• Evaluated employee performance and coached and trained to improve weak areas.
• Enhanced communication within the team by holding regular toolbox meetings and encouraging open dialogue among all members.

Service Advisor

Autowelt BMW Motorrad Cebu - Mandaue, Philippines

• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Developed estimates by costing materials, supplies, and labor.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Automotive Service Technician Apprentice

Nissan Cebu Distributor - Mandaue, Philippines

• Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
• Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
• Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.

Bachelor of Science, Industrial Technology - Automotive, Cebu Technological University - Cebu, Philippines

• DBTC Scholar, 2014 from Don Bosco Training Center

Associate of Science, Automotive Technology, Don Bosco Training Center - Cebu, Philippines

• Banag-Banag Scholar, 2013 from Fil-Austrian NGO
• Automotive Technician , Don Bosco Training Center, Completed 2013