Project Manager/ Trust and Safety Officer
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I enhanced the business and operation policies from 70% to 95%, bringing it up to global standards. I also achieved 99% client satisfaction for the years 2019, 2020, 2021, and 2022, resulting in a 90% increase in profit, a regional reach of 95%, and a user acceptance rate of beyond 80%. Additionally, I expanded two departments and successfully trained over 40 analysts for the job with only a 10% turnover during the first year of onboarding.
I have successfully managed product migration projects that streamlined company growth into the Asia and Greater China markets. I possess strong knowledge of product and policy development, crisis handling, scaled operation collaboration, and an eye for detail in identifying trends. I am an effective operator on projects, migrations, and real-time issues.
Additionally, I am fluent in multiple regional languages and am eager to contribute to team success through working smartly with data, attention to details, and excellent organizational skills. I am familiar with SQL and Tableau and am motivated to learn, grow, and excel in the industry.
In my previous role, I enhanced the business and operation policies from 70% to 95%, bringing it up to global standards. I also achieved 99% client satisfaction for the years 2019, 2020, 2021, and 2022, resulting in a 90% increase in profit, a regional reach of 95%, and a user acceptance rate of beyond 80%. Additionally, I expanded two departments and successfully trained over 40 analysts for the job with only a 10% turnover during the first year of onboarding.
