Xheryl Cheng

I am currently a part-time Marketing Diploma student at Kaplan Singapore. With over five years of experience as a customer service representative, I excel in effective communication and problem-solving.

I am adept at managing inquiries, resolving issues, and maintaining high levels of customer satisfaction.

My extensive customer service background, combined with my marketing studies, equips me with a strong foundation to contribute effectively in dynamic and fast-paced environments.

I am currently a part-time Marketing Diploma student at Kaplan Singapore.

With over five years of experience as a customer service representative, I excel in effective communication and problem-solving.

I am adept at managing inquiries, resolving issues, and maintaining high levels of customer satisfaction.

My extensive customer service background, combined with my marketing studies, equips me with a strong foundation to contribute effectively in dynamic and fast-paced environments.

As a part-time student in the Marketing Diploma program at Kaplan Singapore, I am gaining a comprehensive understanding of marketing through a curriculum that combines theoretical knowledge and practical skills. The program focuses on:

• Marketing Principles: Covering market segmentation, targeting, positioning, and the marketing mix.
• Digital Marketing Strategies: Exploring tools like SEO, social media, content marketing, and online advertising.
• Consumer Behavior: Analyzing the psychological, social, and cultural factors influencing consumer decisions.