Xi Min

Administrative professional with over 1 year of experience in reception, office administration and personal assistant support. Experienced in coordinating meetings, managing schedules, handling email correspondence and supporting daily office operations. Experienced supporting clients including HTX, SPF and HSA, with exposure to Personal Assistant responsibilities while supporting Directors at HTX.

Admin cum Receptionist / Covering Officer - WSH Experts Pte Ltd

(2025-03)

• Managed front desk operations, attended to clients and visitors
• Answered incoming calls, emails and direct inquiries
• Maintained records, documents & administrative files
• Printing, filing, photocopying of documents
• Assisted with employee onboarding
• Supported management with ad-hoc administrative tasks

Personal Assistant - Home Teams Science & Technology Agency (HTX)

• Scheduled meetings and managed calendars for HTX Directors
• Coordinated room bookings & logistics (HTX & NPPK)
• Coordinated visitor access and carpark clearance for Directors
• Assisted Directors with email correspondence (Outlook, MS Teams)

Police Licensing Department - Singapore Police Force

• Processed license under the purview of SID (Security Industry Division) within approved service delivery timelines
• Conducted screening of all applications in accordance with SOP requirements
• Supported SPF mission to prevent, deter and detect crime by regulating sectors via its licensing regimes
• Managed confidential information & maintained accurate records

Call Center Officer - Health Science Authority (HSA)

• Managed public feedback and enquires relating to tobacco and vape-related offences via hotline and email
• Assisted Singapore's checkpoints (land, sea, air) for said offences
• Deployed officers when needed

Training Manager - Hanbaobao Pte Ltd

Work Study Programme

• Managed crew deployment and shift operations
• Conducted pre-shift briefings and coordinated daily operations
• Handled cash, performing opening and closing procedures

Call Agent - Terra Systems Call Center

Internship

• Sorting and arranging data using Excel
• Used Zendesk
• Responded to customer enquires via phone calls

Higher Nitec - Service Management - ITE COLLEGE WEST (2021-04 - 2023)

North Vista Secondary School (2017-01 - 2020-10)