Xuan Z

A hardworking, responsible and adaptable professional with hands-on experience in pet grooming and management, F&B operations, and arcade management. Experienced in providing quality customer service, managing daily operations, handling responsibilities independently and working effectively in fast-paced environments. With a background in Accounting, I am also familiar with administrative tasks, financial concepts and maintaining accurate records.

A quick learner who is passionate about delivering good service and continuously developing new skills.

PET GROOMER / MANAGER - Pet Grooming Industry

• Perform professional grooming services while ensuring the safety and comfort of pets.
• Manage daily grooming operations and customer appointments.
• Communicate with pet owners regarding grooming requirements and pet care.
• Handle customer enquiries, bookings and feedback professionally.
• Maintain cleanliness, hygiene and organisation of the grooming environment.
• Manage day-to-day responsibilities and ensure smooth business operations.

F&B EXPERIENCE

• Provided friendly and efficient customer service.
• Assisted with daily outlet operations and food preparation.
• Worked effectively in a fast-paced environment.
• Handled customer requests and maintained cleanliness and hygiene standards.
• Worked collaboratively with team members to ensure smooth operations.

ARCADE MANAGEMENT

• Assisted with daily arcade operations and customer service.
• Monitored the gaming area and ensured a safe and enjoyable environment.
• Assisted customers with enquiries and machine-related issues.
• Supported general outlet duties, cleanliness and organisation.
• Responsible for handling multiple tasks efficiently during busy periods.

Higher Nitec - ACCOUNTING - Institute of Technical Education (ITE) (2004-08-12)