Yu Zana

More than 9 years of experience in the Middle East for managing facilities & Secretary/administration tasks. Aspire to obtain a position at a respectable firm where I can fully utilize my talents, knowledge, proficiency, and excellent communication and interpersonal skills for the benefit of the firm. Passion to provide excellent customer service with excellent administrative skills and the ability to face new challenges.

• Assist patients in accurately completing appropriate forms and documents to obtain the required information.
• Answer the telephone in a courteous and professional manner.
• Receive and convey messages in writing, verbally, and electronically.
• Prepares and types of forms, letters, simple memos, emails, labels, and routine correspondence as required.
• Processing of invoice payment claims (e.g travel, overtime, etc) and other miscellaneous requests.
• Collect and distribute all incoming and outgoing mail, correspondence, and documents.
• Performs administrative duties for Director and other staff in the office, including scheduling/coordinating meetings, and greeting guests at the facility.
• Assist with planning and running team engagement activities.
• Coordinate training activities/schedules of staff.
• Record appropriate patient data on their assigned area.
• Ensured the accuracy of payment/rejection based on contractual policies and procedures.
• Performed audits specifically targeting and evaluating procedural diagnosis code selection
• Audited member liability denials to assure the quality of the claim.
• Arrange follow-up or admission as required according to the admission procedure
• Liaise with other units of the hospital for the timely and accurate performance of duties and functions.
• Participate in staff education meetings, training, and quality management projects, and hospital accreditation
• Any other administrative duties as directed by supervisor/manager.
• Organize and maintain forms and office stationery required for desk activities.
• Adhere to good customer service standards (greet patients and visitors etc.)
• Dealing with patients and colleagues in a courtesy and respectful manner.
• Provide routine information and service effectively.

International Master of Business Administration

BUCKINGHAMSHIRE NEW UNIVERSITY IMBA

Level 7 Diploma in Strategic Management and Leadership

Cromwell UK International Education

Bachelor of Computer Science

University of Computer Studies Myanmar