Zendel Rose Isberto

Highly skilled Senior Salesforce Developer/Technical Analyst with 9 years of experience in leveraging Salesforce to optimize business processes and deliver scalable solutions to drive business growth and efficiency. Proficient in analyzing system requirements, designing, developing, implementing Salesforce solutions and providing technical support to ensure alignment with organizational objectives. Pursuing a role where I can apply my experience and skills to deliver solutions that empower organizations to excel in their Salesforce implementation.

• 13 years overall experience in the IT industry on supporting production applications, resolving incidents, enhancing the applications and customizing/developing new features (~4 years Ariba and 9 years Salesforce).
• Experienced in leading and mentoring junior developers/support analysts and conducting code reviews.
• Proactively identify and resolve production incidents, adhering to established SLAs to minimize downtime.
• Create and maintain documentation, including standard operating procedures and incident reports.
• Perform root cause analysis (RCA) for recurring issues and implements preventive measures to reduce incidents.
• Strong analytical and problem-solving skills to identify system issues, recommend improvements, and optimize processes.
• Assist end-users by providing technical support and troubleshooting assistance.
• 9 years of experience as a Salesforce Developer/Technical/Support Analyst with expertise in Salesforce configuration and customizations and with successful project implementations.
• Collaborating with stakeholders to understand business needs and translating them into effective Salesforce solutions.
• Experience in Salesforce reporting and dashboard creation to provide insights for informed decision-making.
• Experience in Salesforce configuration (roles, profiles, permission, sharing, objects, fields, page layout, workflow, flow, process builder, validation rules).
• Experience in Salesforce customization and development using Apex, Visualforce page and Lightning components.
• Expertise in designing and implementing complex data models, security models, and sharing rules.
• Strong knowledge of Salesforce best practices, integration patterns, and API development.
• Excellent communication skills, both written and verbal, for effective collaboration with cross-functional teams and end-users.

Professional Certifications

• ICAgile Certified Professional
• Salesforce Certified Force.com Developer
• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Platform Developer I

• Bachelor of Science in Electronics and Communications Engineering (Technological University of the Philippines) - June 2004 to March 2009