Zhen Foong Liew

Hi Lawrence here. Permanent Resident. Been retail industry for 14 years.

Retail Manager

● Oversee the day-to-day operations of the retail store, including scheduling,

inventory management, and customer service.

● Train and manage staff, including performance reviews and ensuring that they are adhering to store policies and procedures.

● Develop and implement strategies to achieve sales targets and grow the business.

● Maintain a safe and clean environment for both customers and staff, including ensuring that all equipment and facilities are well-maintained.

● Ensure customer satisfaction through providing exceptional customer service,

handling complaints and inquiries, and addressing any issues that may arise.

● Ensure compliance with company policies and procedures, including health and safety regulations.

● Monitor inventory levels and make necessary adjustments to ensure that all products are adequately stocked.

● Analyze sales data and provide reports to senior management on a regular basis.

● Build and maintain relationships with customers and suppliers.

● Participate in marketing and promotional activities to increase sales and brand awareness.● Ensure that all financial transactions are properly recorded and reported.

Singapore

● Temasek Polytechnic - Business Analytics Certificate - 2024

Malaysia

● Universiti Teknologi Malaysia (School of Professional and Continuing Education)

– Professional Master in Business Administration - 2023

● Tunku Abdul Rahman College (Malaysia) – Diploma in E-commerce and Marketing. - 2009