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Experienced Front Office Manager with more than seven years of experience in the hospitality industry and over twenty years of professional experience in customer service and service-oriented businesses. Specialized in front office operations, hotel administration, team leadership, staff training, interdepartmental coordination, and delivering outstanding guest experiences. Proven experience in shift planning, reservation management, Night Audit procedures, daily financial reconciliation, and management reporting.

Highly organized, service-oriented, and committed to maintaining the highest standards of hospitality. Available for relocation to Slovenia and interested in long-term employment.

Front Office Manager at Boatel Charlie Hotel (2020-01 – Present)

Responsible for managing daily Front Office operations while ensuring excellent guest service and efficient hotel administration.

• Managing daily Front Office operations and reception activities.
• Planning staff schedules and coordinating shift assignments.
• Training and onboarding new employees.
• Managing guest check-in and check-out procedures.
• Supervising reservations and room availability.
• Coordinating daily activities with the Housekeeping department.
• Handling guest requests, complaints, and operational issues.
• Managing cash transactions, credit card payments, and fiscal procedures.
• Performing daily financial reconciliation and Night Audit procedures.
• Preparing operational reports and reporting directly to management.
• Maintaining high standards of guest satisfaction and service quality.

Front Desk Manager / Receptionist at Green House Hostel (2018-10 – 2020-01)

• Managed daily Front Desk operations.
• Handled reservations through Booking.com, Airbnb, and Expedia.
• Communicated with domestic and international guests.
• Performed check-in and check-out procedures.
• Completed administrative and financial Front Desk tasks.
• Monitored occupancy levels and room availability.
• Coordinated with the National Tourism Organization of Serbia and external partners.
• Resolved guest requests and complaints professionally.

Sales Consultant / Editor at Oxford Book Media Solutions Ltd. (2015-11 – 2018-08)

Developed business relationships with clients, conducted interviews, promoted publishing projects, managed sales activities, edited biographical content, and provided administrative support.

Team Leader / Senior Sales Associate at Vulkan Ltd. (formerly Media II Ltd.) (2007-06 – 2015-11)

Promoted from Senior Sales Associate to Team Leader based on performance and leadership skills. Responsible for coordinating daily team activities, improving sales performance, enhancing customer experience, resolving customer complaints, and managing administrative operations.

Business Owner – Retail & Sales at Music Shop TNT / PC Center (2001-01 – 2007-05)

Managed daily retail operations, procurement, sales activities, supplier relations, administrative tasks, and customer service while developing long-term business relationships.

– Secondary School of Civil Engineering "Nikola Tesla"