Alexandra Armina Halvadžić

Proactive and organized professional with a strong foundation in retail and customer relations. Demonstrates excellent interpersonal skills developed through frontline roles, complemented by technical support expertise. Adept at multitasking and fostering positive customer experiences in dynamic, fast-paced settings.

Customer Support Representative for a leading global consumer electronics brand | Slovenian Line

Provide customer support through chat, email and inbound / outbound calls.

Assist customers with technical issues and provide clear troubleshooting guidance and solutions.

Identify customer needs, investigate reported issues and determine the most appropriate resolution.

Open and track the status of service orders.

Perform back office check-ups and escalate issues and complaints to other departments.

Provide remote connections to customers devices to diagnose and troubleshoot technical issues.

Consistently achieving 100% of all Key Performance Indicators (KPIs).

Qualified Candidate for Talent+ Program: Successfully completed the leadership evaluation phase, tracking toward future Team Leader and Coach position.

Product Specialist & Quality Analyst Applicant: Successfully passed all technical examinations and role qualifications.

Skills

Technical Troubleshooting

Administrative Work

SAP CEP

SAP ERP - service order creation and processing

Sprinklr N2 & Sprinklr Digital

Translation & Localization

Zimbra Collaboriation Suite

Avaya

ChatGPT

Google Gemini

Claude AI

CapCut

Canva

Bentral

Booking Extranet

Airbnb Host Portal

Home Appliance Remote Management (HRM)

Smart Tutor (RM & VS)

Microsoft Office - Word,Excel, PowerPoint

Google Workspace - Docs,Sheets, Drive

CV design and Professional Formatting

Document Layout and Visual Presentation

Carbonio Platform

Calabrio WFM

Multilingual Interactive Voice Response (IVR)

Receptionist & Manager Sep 2022 - Mar 2025

Handled reservations, check ins, check outs, guest inquiries and administrative tasks and managed all guest communication through Booking Extranet, Bentral and WhatsApp.

Managed daily reception operations and assisted guests throughout their stay.

Worked independently while maintaining accuracy and a high level of organization.

Assisted with cleaning and supported kitchen operations, including food preparation and cooking.Prepared coffee and other beverages as barista.

Managed staff schedules and coordinated shifts.

Retail / Merchant - High School

ETrŠ / SIC, Brežice, Slovenia

Core Coursework: Commercial Economics, Retail Management, Customer Psychology, Business Communication and Marketing.

Key achievement: Successfully completed all practical modules and final exams in professional retail competencies and internships.

Bronze Award (Bronze Recognition) | 41st National Sales Technique Competition(41. državno tekmovanje v tehniki prodaje) – Represented ETrŠ Brežice in Slovenska Bistrica (April 2017) and demonstrated advanced practical skills in active selling, customer psychology, and professional communication.