Blanka Štibilj

Experienced multilingual tourism and customer-service professional with a strong background in reservations, hospitality, guest relations, telephone support, sales and team coordination. Experienced in international and multicultural environments, including remote reservations, hotel reception, museum guiding, call centres and cruise hospitality. Strong communicator, highly adaptable and comfortable working independently, under pressure and with multiple priorities.

Remote Reservations Agent at BHS Best Hospitality Solutions (2025-04 – Present)

• Independently manage reservations and guest communication in several languages.
• Provide fast, accurate and professional customer support by phone and email.
• Cooperate with travel agencies and maintain a high level of guest satisfaction.
• Work with Protel and Phobs reservation systems.

Tourist Guide at Sergej Mašera Maritime Museum (2020-04 – 2024-09)

• Guided domestic and international visitors across all museum units, including the Maritime Museum, Museum of Salt-Making, Tonina House, Monfort and Tartini House.
• Provided information and interpretation on history, culture and local attractions.
• Assisted with exhibitions and events; translated and edited texts and managed the museum website.
• Developed strong public-speaking and intercultural communication skills.

4-Star Hotel Receptionist at Hoteli Bernardin (2019-04 – 2019-11)

• Handled check-in/check-out, reservations, enquiries, payments and guest requests.
• Provided information on hotel services, destinations and local tourism.
• Resolved problems and special requests in cooperation with other hotel departments.
• Worked in a multilingual, fast-paced hospitality environment.

Italian Call Centre Operator at CRIF S.p.A. Italia (2018-01 – 2019-03)

• Provided telephone support to Italian-speaking customers in a demanding, high-volume environment.
• Handled bank-account blocking cases, status checks and customer requests.
• Performed active telephone sales of banking services and products.
• Resolved difficult and conflict situations under time pressure.
• As the only Slovenian team member working fully in Italian, consistently achieved the team's best monthly sales and call-volume statistics.

Tourism Property Manager at Villa Mila Apartments (2013-07 – 2017-09)

• Managed tourism promotion and reservations.
• Welcomed guests and ensured their comfort and satisfaction.
• Handled records and cooperated successfully with travel agencies.

Café Manager at Kava Bar Mama (2009-12 – 2012-02)

• Co-founded and managed a small café with my brother.
• Organised daily operations, purchasing, records, guest service and events.

Team Leader – Italian Call Centre at ACI Global S.p.A. Italia (2007-04 – 2008-05)

• Provided multilingual telephone and customer support to international clients.
• Led and supported a team of more than 20 employees; monitored service quality and performance.
• Trained and onboarded new employees and handled difficult cases, complaints and escalations.
• Coordinated with offices in Italy and Slovenia, including meeting participation and simultaneous interpretation between Italian, English and Slovenian.
• Managed records, schedules and complaints.

Receptionist & Small-Group Guide at Carnival Cruise Lines (2004-03 – 2005-11)

• Worked in guest relations and reception services in an international environment.
• Handled reservations, guest enquiries and administrative procedures.
• Coordinated multilingual communication between guests and departments.
• Maintained high service standards in a highly dynamic and stressful cruise environment.
• Escorted and interpreted for small groups of Italian guests on organised excursions.

Tourism, Reception, Guiding, Hospitality & Sales Roles at Various employers (1998-09 – 2004-03)

Worked in hotels including Morje, Barbata and Riviera, and in tourism agencies including Kompas Koper, Rosetour Portorož and Potujoči Škratek Koper.

• Worked as a tourism agent and guide; was recommended and sponsored for a tourist-guide licence by my tourism school because of my language skills and communication abilities.
• Completed the final year of high school in the USA through an exchange-student programme and remained in the country for four additional years, working and developing advanced English and customer-service skills.
• Held varied customer-facing roles, including hostess, motel receptionist and retail positions, including promotion to a supervisory role.

Tourism Technician in Tourism – Secondary School of Tourism, Izola (1994-09 – 1998-06)

Holistic Naturopathy – Licence in Naturopathy – School for Evolutionary Naturopathy, Nova Gorica (2013-09 – 2016-07)

High School Graduate – Clovis High School, Fresno (1998-09 – 1999-07)