Tomas Matejovic

CRM and operations professional with 10+ years of experience at the intersection of business and technology. Proven ability to coordinate cross-functional teams and external vendors, manage platform integrations, test and deploy new functionalities, and act as business owner for operational systems across international markets. Currently completing Salesforce Administrator certification (Trailhead, 29,000+ points) and holds HubSpot Integrations I: Foundations certification (2026).

Experienced in identifying technical issues, coordinating resolutions, and driving continuous improvement in operational and customer-facing platforms. Strong communicator with a proactive, detail-oriented approach. Since 2024, actively building and deploying AI and automation systems in production: a RAG document pipeline using n8n, Claude Sonnet, Supabase pgvector, and OpenAI Embeddings; cross-system workflow automations using Zapier and Make.com; and HubSpot CRM integrations via API.

Holds a HubSpot Integrations certification (2026). Open to roles in operations, project management, AI automation, or customer success — on-site Bratislava, hybrid, or fully remote.

AI Operations & Automation Builder at Independent / Freelance (2024-01 – Present)

• Built a production RAG pipeline using n8n, Claude Sonnet (Anthropic API), Supabase pgvector, OpenAI Embeddings, and Telegram — automatically ingests documents, vectorizes content, and delivers accurate, hallucination-free answers via conversational AI agent with persistent Postgres memory
• Designed and deployed cross-system workflow automations using Zapier and Make.com — API integrations, webhook triggers, structured data outputs to Google Sheets
• Built a HubSpot CRM integration application in Node.js — custom objects, OAuth authentication, dynamic form rendering, and live data retrieval
• Built an interactive trip configurator using HTML/CSS/JavaScript — multi-step filtering, scoring logic, and live booking links
• Documented all architectures and workflows for reproducibility and team handover

Travel Product Manager at Flying Banana (Adventure Travel Agency, Slovakia) (2026-01 – 2026-06)

• Designed and managed 20+ group tour products per year across Asia, Latin America, the Middle East, Oceania, and North America for groups of 4–16 participants
• Full project lifecycle ownership: itinerary design, route planning, activity curation, supplier sourcing, and channel coordination across 10–20 countries per product
• Pricing and margin calculation for trips with budgets of €40,000+ — real supplier costs, not estimates
• End-to-end logistics: international and domestic transport, accommodation, permits, local guide coordination
• Primary client contact throughout the full planning and delivery cycle — from initial brief to post-trip reconciliation
• Social media content creation and WordPress website management

Destination Manager & Product Owner at BUBO Travel Agency (Slovakia) (2019-01 – 2025-12)

• Full destination ownership across the Middle East, East Asia, North and South America, Oceania, Australia, New Zealand, Papua New Guinea, and Samoa
• End-to-end product development per destination: supplier research, route planning, activity curation, on-ground logistics — annual revenue from managed products over €7M
• Built and maintained supplier relationships with local DMCs, guides, accommodation, and transport providers across 10–20 active markets
• Managed group travel products for groups up to 120 participants — budget tracking, cost control, and post-trip financial reconciliation
• Supported sales teams with destination expertise, product updates, and pricing inputs
• Coordinated supplier negotiations and quality control across multiple continents simultaneously

Tour Guide & Group Leader at BUBO Travel Agency (2014-01 – 2019-12)

• Led international groups of 2–120 participants through complex multi-country itineraries across 4 continents
• On-site logistics, crisis management, and real-time problem solving — often without external support
• Cultural mediation between travellers and local suppliers; responsible for group safety and experience quality
• Built direct knowledge of destinations, supplier networks, and operational realities later applied to product development

Theatre Management in Theatre Management – Academy of Performing Arts in Bratislava (VŠMU) (2014-01 – 2019-12)

Law in Law – Matej Bel University, Faculty of Law (2009-01 – 2014-12)