Mouhammed Niane
IT / Network Support Technician
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À propos
IT Support Technician with more than two years of experience in user assistance, incident management, and network support. Strong educational background in networks and telecommunications (Master’s, Senegal) and currently a student in the D.E.S.S. in Information Science and Technology at UQO. Excellent communication skills, strong service orientation, and ability to quickly resolve technical problems. Available immediately for a position in Gatineau or Ottawa.
Expérience
IT Support / Help Desk Technician - Orange - Dakar
(2022 - 2024)
- User support (Windows, network, VPN, printers).
- Resolved 50+ tickets per day.
- Installed and configured workstations.
- Managed accounts using Active Directory.
- Drafted technical procedures.
Customer Service Representative – Technical Support - Foundever - Dakar
(2024 - 2026)
- Provided technical assistance to customers (software, hardware, accounts).
- Handled high call volumes.
- Escalated complex incidents.
- Professional communication and customer service.
Formation
D.E.S.S. - Information Science and Technology - Université du Québec en Outaouais (UQO) (2026)
Master - Networks & Telecommunications - ESTM (2023 - 2023)
Bachelor's Degree - Computer Science – Systems & Networks - ESTM (2022 - 2022)
