سارة بن حسن

Detail-oriented and motivated Tourism Professional with a solid educational background in tourism product sales and Amadeus reservations. Proven experience in customer service, reception, and travel coordination through various roles in hotels and travel agencies. Possesses strong communication, sales, and organizational skills, complemented by a dynamic and empathetic team-working spirit.

Receptionist at Soviva Hotel & Resort (2025-06 – 2025-08)

Receptionist at Soviva Hotel & Resort responsible for guest services and operations coordination.

• Welcomed clients, handled check-ins and check-outs.
• Processed and updated reservations.
• Coordinated daily with maintenance services.

Reservations Agent (Intern) at H&R Travel Agency (2025-05 – 2025-05)

Intern reservations agent providing comprehensive travel planning services.

• Provided clients with detailed travel planning services, including flight, hotel, and rental car bookings.
• Assisted clients with passport, visa applications, and other travel documents.
• Maintained knowledge of current travel laws and regulations.

Receptionist (Intern) at Soviva Hotel & Resort (2024-12 – 2024-12)

Intern receptionist managing guest services and coordination with hotel departments.

• Welcomed guests and managed check-in and check-out.
• Processed reservations and updated online booking platforms.
• Coordinated (daily) with housekeeping and maintenance services to ensure guest satisfaction.
• Handled special requests and complaints, and resolved issues promptly.

Receptionist (Intern) at Sousse Palace Hotel & Spa (2024-09 – 2024-10)

Intern receptionist handling room bookings and reservation management.

• Assisted with booking rooms via phone, email, or online platforms.
• Updated cancellations, modifications, and special requests in the system.
• Coordinated with sales or reservations departments to ensure accuracy.

Reservations Agent (Intern) at Voyage 2000 Agency (2024-07 – 2024-08)

Intern reservations agent specializing in tourism product sales and customer advisory services.

• Advised clients on the features of tourism products (trips, rentals, tourist services...).
• Performed all or part of the sales operations (booking, issuing travel tickets, administrative follow-up), according to the company's commercial objectives.
• Assembled customized tourist packages upon request.
• Conducted telephone sales and team activities.

Technician Diploma in Tourism Product Sales – El Kantaoui Institute of Tourism Studies - IKET (2024 – 2025-06)

Certificate in Amadeus system reservation and ticketing – Belkhiria International Institute of IT and Languages (2024-07 – 2024-07)

Certificate in Photography – Media Formation training center (2023-09 – 2023-09)