ALaya Ramzy

Results-driven administrative professional with 7+ years of combined experience in back-office operations, IT support, and data management. Adept at streamlining workflows, maintaining data integrity, and coordinating cross-functional teams in fast-paced environments. Holds a Computer Science degree and multiple cloud & AI certifications (AWS, IBM, NVIDIA), bridging the gap between traditional administration and digital transformation.

Trilingual (Arabic, English, French) with a strong ability to work with international teams and clients.

Administrative Agent — Back Office at RTS Travel (2021-01 – 2025-12)

Managed and organized digital documents and administrative records for a travel agency, ensuring full compliance with internal filing standards. Coordinated internal communication, scheduling, and daily operations across departments.

• Managed and organized digital documents and administrative records for a travel agency, ensuring full compliance with internal filing standards
• Coordinated internal communication, scheduling, and daily operations across departments, reducing response time by streamlining escalation processes
• Performed accurate data entry, reporting, and document verification for customer bookings, contracts, and supplier agreements
• Supported management with administrative tasks including preparation of reports, meeting minutes, and correspondence
• Ensured smooth cross-departmental workflow and proactive follow-up on pending action items
• Digitized legacy paper records and implemented a structured folder management system, improving retrieval time

IT Support Technician at Onepiece Technology (2017-01 – 2020-12)

Provided first and second-level technical and administrative support for a user base of 100+ employees. Maintained and monitored databases ensuring data accuracy, consistency, and integrity across systems.

• Provided first and second-level technical and administrative support for a user base of 100+ employees
• Maintained and monitored databases ensuring data accuracy, consistency, and integrity across systems
• Organized technical documentation and provided internal training to non-technical staff on software tools
• Resolved system and data issues in coordination with development and operations teams, minimizing downtime
• Documented procedures and created internal wikis that reduced recurring tickets by an estimated 30%
• Supported asset management, IT inventory tracking, and vendor communication

Bachelor's Degree in Computer Science – ISET Sousse (2023-01)

Bachelor's Degree in Industrial Computing – ISSAT Sousse (2014-01 – 2016-01)

Baccalaureate in Computer Science – Jemmel (2013-01)