Ameni Methni

Quality Management Professional with 9 years of experience in quality management, process optimization, and continuous improvement within industrial environments. Strong expertise in QMS implementation, ISO standards, internal and external audits, HSE, SMETA, ECOVADIS and project management. Proven ability to lead improvement initiatives, ensure compliance with quality requirements, and drive operational excellence.

System Quality Manager - MCW S.ar.l (Electrical & Electromechanical Assembly: ABB GROUP)

(2023-10)

• Lead the implementation, auditing, and continuous improvement of the Quality Management System (QMS) in compliance with ISO 9001.
• Manage certification and recertification projects, ensuring total process alignment with regulatory and normative requirements.
• Train and coach teams on Quality best practices and data analysis tools.
• Establish Key Performance Indicators (KPIs) to monitor and optimize internal process quality.
• Implement risk management frameworks to identify and mitigate operational vulnerabilities.
• Evaluate Corporate Social Responsibility (CSR) performance (specifically via Ecovadis).

Quality Management Manager - Thermoplastics S.ar.l (Plastic Injection: Playmobil)

(2020-06 - 2023-07)

• Managed and continuously improved the QMS in compliance with ISO 9001 standards and the SMETA approach.
• Designed and maintained company repositories (process mapping, procedures, work instructions).
• Identified and analyzed non-conformities, led problem-solving groups, and monitored CAPA execution.
• Conducted internal and external quality audits, diagnostics, and customer satisfaction surveys.
• Designed and delivered internal training programs on quality standards and requirements.

Product Quality Manager - PECPWS (Automotive Industry)

(2019-09 - 2020-03)

• Inspected product conformity across various manufacturing stages.
• Facilitated problem-solving workshops (QRQC, 8D, 5 Whys, Ishikawa diagram) and tracked action plan effectiveness.
• Monitored quality indicators, site action plans, and managed reporting.

Product Quality Manager - SASSOU Tunis (Detergent Manufacturing)

(2017-06 - 2019-05)

• Supervised the quality control team to ensure product compliance with internal and external standards.
• Developed, implemented, and updated quality control procedures in collaboration with cross-functional teams.
• Executed quality testing (visual inspections, performance testing, dimensional checks).
• Analyzed non-conformities, coordinated corrective action plans, managed quality documentation, and prepared external audits.

Customer Support Advisor - Teleperformance (SFR France)

(2017-06 - 2017-12)

• Handled inbound customer calls, provided technical/service information, managed Complaints, and met satisfaction/productivity targets.

Master's Degree - Industrial Systems Engineering & Management - Higher School of Sciences and Technology of Tunis (ESSTT) (2014 - 2016)

Bachelor's Degree - Applied Industrial Chemistry - Higher School of Sciences and Technology of Tunis (ESSTT) (2011 - 2014)

Tunisian Baccalaureate - Experimental Sciences - Mourouj 6 High School (2010 - 2011)