Boudokhane Yosra

Flight attendant

Libyan Wings

• Provided exceptional customer service to passengers, ensuring a comfortable and safe travel experience
• Conducted pre-flight safety checks and provided safety demonstrations for passengers
• Assisted passengers with special needs, including children, elderly, and disabled individuals
• Responded to emergency situations and provided first aid when necessary.
• Supported my colleagues during busy peak times and challenging situations to deliver excellent service.
• Worked with diverse teams and customers from diverse backgrounds, demonstrated cultural sensitivity.

• Exceptional customer service by anticipating customer needs, used active listening skills and went above and beyond to deliver a positive customer experience.
• Collaborated with colleagues to achieve a common goal.
• Communicated clearly with customers, colleagues and management to share important information.
• Conflict resolution skills to help resolve customer complaints with empathy and professionalism.
• Ability to multitask and remain calm under pressure.
• Ability to adapt and be flexible to changing situations.

I love arts, I studied English