Sales Representative at Clause & Code (2026-08 – Present)
Retail Customer Service Associate at Matjer El Estikama (2025-06 – 2026-01)
- Resolved 10+ customer inquiries and complaints daily, maintaining high satisfaction in a high-traffic retail environment Processed 50+ transactions per shift using POS systems with zero cash discrepancies Recognized by management for turning escalated complaints into positive outcomes through calm, professional communication Collaborated with team members to maintain organized, fully stocked sales floor displays
- Led customer satisfaction ratings to [95%] through proactive issue resolution.
- Built strong relationships with [50] regular customers, driving loyalty and retention.
- Improved sales by [12%] through targeted product recommendations and upselling.
Freelance Writer, Proofreader, Editor & Translator at Self-Employed (2022-03 – Present)
- Provided 30+ client projects spanning blog posts, articles, web copy, product descriptions, social content, academic essays, and document editing — earning a 5-star rating on every engagement
- Built lasting relationships with 15+ clients across 5 content categories, meeting every deadline with zero revision requests
- Translated documents, academic texts, and professional correspondence between Arabic, English, and French
- Managed up to 5 concurrent projects independently while hitting 100% of client deadlines
English & Arabic Tutor at Self-Employed (2021-03 – 2025-01)
- Designed and delivered individualized lesson plans for 10+ students from A1 to C1, covering grammar, writing, reading comprehension, and conversational fluency
- Tracked student progress through structured written feedback, driving measurable improvement in 100% of long-term students
- Prepared students for international English proficiency exams and academic writing requirements
- Volunteered 100+ hours tutoring underserved learners in Sfax (2021–2024)
Scentmatch - Brand Development & Product Design at Independent Project (2025-10 – 2026-06)
- Developed ScentMatch from concept to brand, creating the brand identity and overall visual direction from scratch.
- Designed the product concept and packaging, including bottle aesthetics, colors, typography, and presentation.
- Defined the brand's target audience, positioning, and visual style to create a cohesive and recognizable identity.
- Managed the project independently, combining branding, product design, creative direction, and marketing thinking.
