Mnassri Oussema

Automation and industrial maintenance technician with hands-on experience in PLC programming, industrial systems, UPS and battery systems, robotics, and technical troubleshooting.

Experience across industrial, energy, and automotive environments, with additional customer-service experience. Focused on reliability, problem solving, technical support, and process improvement.

Maintenance & Service Technician – UPS & Battery Systems at GEA (2025-08 – Present)

• Technical sales, installation, maintenance, troubleshooting and service of UPS and battery systems.

Customer Service Agent (CCC) at ENNAKL Automobiles Tunisie (2024-06 – 2024-07)

• Managed customer requests, scheduled interventions and supported after-sales follow-up.

Automation Intern at SNDP Agil Gas (2024-09 – 2024-11)

• Supported supervision and maintenance of LPG systems and assisted technical teams.

Automated Systems Intern at SNDP Agil Carburant (2024-02 – 2024-04)

• Worked on automated safety devices and industrial network optimization.

Industrial Production Intern at CAVEO Automotive (2023-09 – 2023-11)

• Supported maintenance of automated production lines and industrial robotics activities.

Technical Diagnostics Intern at Defontaine Tunisie (2022-01 – 2022-02)

• Analyzed production systems and contributed to improving operational efficiency.

BTS in Automation & Industrial IT – CSF Mécatronique (2023)

Baccalaureate in Computer Science – Lycée Taha Hussein (2020)