Mohamed Ali Krichen

Network & Cybersecurity Engineer

APR 2022 - DEC 2025

Hewlett Packard Enterprise Technical Solutions Consultant II - Wireless Technologies

Troubleshoot complex wireless networking issues. Provided technical support to enterprises and MSPs for SaaS platforms. Worked closely with backend and engineering teams to report defects. Managed over 20 customer cases per day during peak periods. Delivered support through emails and live remote troubleshooting sessions for timely and urgent issue resolution. Consistently ranked among top performers for SLA and CSA.

ESPRIT 2018-2021

NATIONAL DIPLOMA OF COMPUTER ENGINEERING NIDS (Network, Infrastructures & Data Security)

ISI 2015-2018

APPLIED BACHELOR'S DEGREE IN COMPUTER NETWORKS (Administration of networks and services)