Mohamed Amine Lazreg

Customer-focused professional with 5+ years of experience in client-facing roles combining technical support and interpersonal service excellence. Trilingual in Arabic (native), English (B2), and French (A2). Known for maintaining composure in high-pressure environments, delivering courteous and efficient service, and upholding the highest standards of personal presentation. Holds a valid passport and is fully available to relocate to the Kingdom of Saudi Arabia.

Customer Service & Technical Support Adviser - GlobalNet (Internet Provider) - Tunis, Tunisia

(2022-02)

• Served as first point of contact for a large, diverse customer base via phone, email, and in-person channels, consistently achieving high satisfaction scores.
• Handled high call volumes professionally, demonstrating patience, active listening, and problem-solving in fast-paced environments.
• Guided clients through service setup, troubleshooting, and account queries with clear and courteous communication.
• Maintained precise service records, managed scheduling, and coordinated with technical teams to ensure timely issue resolution.
• Recognised for professional appearance, punctuality, and ability to remain calm under pressure.

Personal Trainer & Client Relations — Self-Employed - Independent Studio - Tunis, Tunisia

(2018-02 - 2021-09)

• Managed client appointments, bookings, and progress records — building strong relationships through consistent, personalised communication.
• Delivered outstanding one-on-one service, adapting to the individual needs and cultural backgrounds of a varied clientele.
• Demonstrated discipline, professionalism, and a high standard of personal presentation at all times.

High School Diploma (Baccalaureate) - Tunisia (2013)