Nour Ben nejma

German-speaking professional with over 5 years of experience in communication & dispute resolution environments. Currently leading operations and managing communication with over 50 agencies across Germany. Strong expertise in financial processes, client relations, and problem resolution.

Team Leader - Billing & Accounting (German Market) - YESSS Electric Group - Tunis

(2021-11)

• Lead a team handling billing and accounting operations
• Manage communication with 50+ agencies across Germany (e.g., Mannheim, Stuttgart)
• Act as the main German-speaking contact within the company
• Handle invoicing, payment follow-ups, and dispute resolution
• Manage provisions, cut-off processes, and debit notes
• Collaborate with major suppliers (Schneider, Busch-Jaeger, Amazon)

Team Leader Customer Service (German-speaking) - César Call Center - Tunis

(2020-11 - 2021-11)

• Started as a German-speaking customer service agent
• Handled client interactions and problem resolution in German
• Trained and coached colleagues on effective communication with clients
• Promoted to manage a team of 30 agents
• Supervised daily operations and ensured service quality

Administrative Assistant - Mediterranean Shell Fish - Bizerte

(2020-01 - 2020-11)

• Managed stock and administrative processes
• Improved reporting and workflow efficiency

Administrative & Accounting Officer - STÉ Les Délices du Nord - Tunis

(2018-05 - 2019-05)

• Designed dashboards and wrote activity summaries for management
• Collected accounting data, budgets, and PNB for studies and reports
• Communicated effectively in Arabic and German for internal reporting

Master 1 - CCA (not completed) - Institut Supérieur de Comptabilité et d'Administration (ISCAE) (2018-11 - 2019-05)

Licence 3 - Bachelor's Degree in Accounting & Management - Institut Supérieur de Comptabilité et d'Administration (ISCAE) (2020-11 - 2021-11)