Oussama Saafi

Dedicated and results-driven Customer Service & Reservation Agent with solid experience in travel coordination, sales support, and administrative operations. Recognized for strong communication, negotiation, and organizational skills. Proven ability to manage complex reservations, resolve customer issues efficiently, and increase revenue through upselling and client-focused solutions.

Fluent in English, French, and Arabic, with high adaptability to fast-paced environments and new technologies.

Clerical & Reservation Agent at Efficient Travel Services Worldwide (erev ltd UK Franchise) (2023-06 – Present)

Respond to customer inquiries regarding hotel and travel services by phone and email. Assist clients in selecting travel options aligned with their preferences and budgets. Process reservations, manage payments, and issue confirmation details promptly.

• Respond to customer inquiries regarding hotel and travel services by phone and email
• Assist clients in selecting travel options aligned with their preferences and budgets
• Process reservations, manage payments, and issue confirmation details promptly
• Apply revenue management strategies to maximize sales and occupancy rates
• Promote and upsell additional services including tours, insurance, and upgrades
• Resolve booking issues efficiently while maintaining a positive customer experience
• Organize office records, maintain supplies, and support daily administrative task

Procurement Agent at École Privé Ibn Khaldoun Sousse (2022-06 – 2023-03)

Developed purchasing strategies aligned with operational goals. Negotiated pricing and supplier contracts to ensure cost-effective purchasing. Evaluated vendors on quality, reliability, and service standards.

• Developed purchasing strategies aligned with operational goals
• Negotiated pricing and supplier contracts to ensure cost-effective purchasing
• Evaluated vendors on quality, reliability, and service standards
• Coordinated supply needs with internal departments to ensure inventory accuracy
• Maintained detailed records of orders, deliveries, and procurement documentation
• Supported process improvements for timely and efficient supply fulfillment

Social Worker / Administrative Coordinator at Sidi Yahya Cultural Union Association (2019-06 – 2022-05)

Managed administrative operations including recruitment, scheduling, and record keeping. Organized events, monitored budgets, and maintained financial documentation. Helped individuals, families, and communities by assessing needs, advocating for resources, providing counseling, and supporting people through life's challenges.

• Managed administrative operations including recruitment, scheduling, and record keeping
• Organized events, monitored budgets, and maintained financial documentation
• Processed invoices, responded to supplier inquiries, and supported office correspondence
• Collaborated with management on balance sheets and inventory oversight
• Helps individuals, families, and communities by assessing needs, advocating for resources, providing counseling, and supporting people through life's challenges like illness, poverty, and abuse to improve their overall well-being

Sales Representative Agent at Oxygene/Oxywear workwear (2018-03 – 2019-03)

Promoted products and maintained strong customer relationships. Planned and executed sales strategies to expand client base and meet targets. Resolved customer complaints with effective problem-solving and follow-up.

• Promoted products and maintained strong customer relationships
• Planned and executed sales strategies to expand client base and meet targets
• Resolved customer complaints with effective problem-solving and follow-up
• Handled administrative duties including data entry, document filing, and reporting

Professional Traineeship in Commerce in Commerce – Centre d'Orientation et Reconversion Professionnelle (2019)

Erasmus+ Internship – Middle East University of Technology (2017)

Study Internship – Université de Nantes (2014)

Master of Science in Economics & statistics – University of Sousse (2013)

Licence in Economics & management – University of Sousse (2010)

Baccalaureate diploma in Mathematics – Abdelaziz Al-Bahi (2006)