Front Office Shift Leader at Hilton Garden Inn Brussels Airport (2025-05 – 2026-10)
- Worked at a five-star luxury resort hotel
- Delivered customer satisfaction in personalized check-ins and check-outs
- Worked with booking system OPERA
- Collaborated with all departments such as maintenance/reservations/bellhop/events etc...
- Worked together with all five onsite restaurants as well as the lobby bar
- Strengthened phone etiquette
Medical Travel Agent (student) at FCM Travel Zaventem (2024-07 – 2024-10)
- Consulted with global suppliers for repatriations and reservations
- Used Protas for administrative work and invoicing
- First in line in communication between insurance companies and medical teams/airlines/ambulance etc...
- Made last minute reservations and personalized trips for the needs of the patient
Business Travel Consultant (student) at Travel Plus Antwerp (2024-04 – 2024-06)
- Completed trainings in Amadeus to book flights and hotels
- Used @tlantis for train bookings
- Familiarized with Eurotunnel site for LeShuttle tickets
- Brief trainings to develop accounting skills
- Consulted with clientele in both Dutch and English through email
Front Office (Intern) at ASTAY Antwerp (2023-06 – 2023-07)
- Worked in the Front Office of a modern Green-Key certified hotel in Antwerp
- Organized the years group bookings into an excel file for the Events Manager
- Shadowed the Events Manager
- Worked alongside an international team
- Used the system Apaleo
- Received knowledge on the technical aspects of the hotel
- Prepped, served, and cleaned the breakfast buffet
- Worked all three shifts
Receptionist (intern) at The Ritz Carlton Tenerife, Abama (2023-03 – 2023-05)
- Worked at a five-star luxury resort hotel
- Delivered customer satisfaction in personalized check-ins and check-outs
- Worked with booking system OPERA
- Collaborated with all departments such as maintenance/reservations/bellhop/events etc...
- Worked together with all five onsite restaurants as well as the lobby bar
- Strengthened phone etiquette
Assistant to catering and marketing manager (student job) at Silver Dollar Saloon (2018 – 2020)
- Helped make and deliver promotional gift baskets
- Arranged catering supplies at the events, catered, and took down the set-up
- Assisted in many events off-site and on-site of the restaurant such as weddings/business meetings/military festivities etc...
- Stepped in for food prep and cleaning when needed
- Attended networking events and strengthened B2B relationships
- Received knowledge and experience in offline marketing
