Siwar Sassi

Highly motivated to continually enhance my skills and advance professionally. Possess confidence in my ability to offer creative ideas.

Customer Service Representative - VistaPrint

JULY 2022 - PRESENT

● Respond to customer inquiries via email, phone, and chat, addressing a wide range of issues and resolving customer complaints in a timely and professional manner.

● Successfully resolved 94% of customer inquiries on the first call. Build strong, positive relationships with customers, leading to increased customer satisfaction and loyalty.

● mentored new customer service representatives, helping to improve overall team performance.

Master Degree in Marketing: Customer relationship management