Customer service
أرسل عرض عمل مباشرة لهذا المرشح
Rihab Gnena 25 years old.
I have 4 years of experience in customer service, 2 months as an assistant and a translator, around 3 to 4 years as a player football and a runner, around 2 to 3 years as a model, representor of a program and actress.
I can speak arabic, english (fluent written and spoken), german (fluent written and spoken), french (written and spoken acceptable) and hindi (only spoken and acceptable).
Transactional agent at National Pen from 18/04/2022 till now :
-convincing the customer to order from us (pens, clothes, bags ...)
-We use Matrix to pass the order.
-Sending samples to the customers.
-Sending offer through E-Mail.
Assistant manager and translator “Halung Technics Tunisie”
(31/01/2022 Til 30/02/2022)
-Translated Languages: German, English and Arabic.
èThe operation is preparing cables for Kya, Yanfeng…
èJob description:
Preparing reports of all branchs (supply Chain, finance, HR, Produktion and engineering).
-Translating in all meeting and also translating the reports of Finance.
-Arranging the meeting and the reservation of the Manger.
-Responsible of recruitment (only for Operators).
*Customer service Agent “Phone Act “ 05/07/2021-30/01/2022
-Language: German èThe Operation: we work on Behalf ofGroup Kafom companies :Sales. These websites are related to group Kafom companies.
èJob description:
-We help the customer in making an order.
-Making consultations regarding the Product that they want to order it (informations about the Product and the delivery day).
The delivery companies that we deal with are : DPD, DHL, Planzer …
-We deal with all complains of customers before and after delivery.
-We work through the Phone, Mailing and live chat.
*Actress “Reachup Production” : Tunisien film : 2021
*Model: 02/11/2021: Video clip “Heya mehich hya” with a singer
Team leader/ standand/ trainer and a controller: 2018-2020 “Cesar”
è Surveys.
-Language: German/English/Arabic/Hindi.
Agent “Ask research”21/08/2018-30/03/2019
on behalf of Dubai Chamber/Abu Dhabi chamber/Department of culture and tourism in Abou Dhabi, the insurance company in UAE ‘Metlife’, Ipsos and One to one.
2016-2018 German fundamental license ( only 2 years).
