Wahid Guennoun

Dear recruter, My name is Wahid, a resourceful Customer Advisor offering 12 years of experience including 2 years in the hospitality field as a conciege team leader oofeing itineraries organisation and resolving account, service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

National (Karate) Referee and Judge|Ministry of Youth and Sports January 2012 - November 2015

● Explained and taught regulations and rules to players and coaches.

● Verified accuracy of score calculations before winners were announced.

Private Coach and Trainer|California Gym January 2015 - February 2019 Customer Support Advisor/Redactor and Mailing|TELEPERFORMANCE

TELECOMMUNICATIONS COMPANY April 2012 - June 2019

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

● Clarified customer issues and determined the root cause of problems to resolve product or service complaints.

Hospitality experience for 5 years:

Receptionist Front Office|THE RESIDENCE Hotel Tunis July 2019 - October 2020

-Receptionist & Concierge Front office/Shift Coordinator Redactor and Mailing|MOVENPICK Hotel October 2020 – November 2022

-Communication/Concierge team leader & trainer/Guest experience Front office |FOUR SEASONS HOTEL TUNIS November 2022 – November 2024

Working from home as a Team Leader customer service representative at WELLPASS Egym France (offshore company) December 2024 – current

Bachelor of Science - Oct 2008 - June 2012|Ministry of Youth And Sports. Sports And Fitness Administration.

● Bachelor’s degree in physical education (specialty karate-do). Professional training:

-Validated training in customer experience &

complaints management.

-Validated training in soft skills and communication techniques.

-Validated training in time management and project development.