Walid Mihoub

Customer Service Specialist with 19+ years of experience in call centers and client support. Proven ability to manage high-volume interactions, resolve complex issues efficiently, and deliver excellent customer satisfaction.

Customer Advisor at Concentrix (2009-01 – Present)

• Handled high volumes of inbound customer calls
• Resolved customer issues efficiently
• Provided technical support
• Used CRM systems

Customer Advisor at Teleperformance (2006-01 – 2009-01)

• Handled inbound and outbound calls
• Assisted customers
• Developed communication skills

Bachelor's Degree in History (2005-01)

High School Diploma (2003-01)

BTP in Tourism (2002-01)