Floor Lead, CSR at Lincare (2022-06 – 2024-12)
- Received calls as they come through the call queues.
- Placed reorders for enteral feeding supplies for both tube-fed nutrition and supplemental nutrition.
- Complied with HIPPA laws set forth by the state.
- Assisted in the supervisor queue for one-call resolutions of "problem calls".
- Approved of "overnight" or "ground" deliveries to replace damaged or stolen medical supplies not covered by insurance.
- Inactivate patient accounts that are needing discharged.
- Collect OOP payments to cover orders not covered by insurance.
- Scan and attach documents to the patient's chart in CPR+.
- Use Microsoft Office daily to communicate with callers, and log data into spreadsheets I had created for attendance, overtime worked, and daily note count.
- Empathetic towards patients' &/or their families' needs.
- Promoted to Floor Lead within 6 months of being hired.
- Exceeded total number of sales for the whole company 3 times in the last 3 months.
Media Funding/ Customer Care Agent at Roundstone Professional Services Group (2021-09 – 2022-05)
- Resolved client issues promptly to enhance satisfaction and foster long-term relationships.
- Handled customer inquiries effectively to provide accurate information and support.
- Maintained strong customer relations through consistent follow-ups and personalized communication.
- Processed funding applications efficiently to ensure timely approval and customer access to resources.
Fuel Station Attendant at Wal-Mart Neighborhood Market (2020-03 – 2021-09)
- Running the cash register.
- Kept the store stocked and cleaned.
- Kept track of the lottery tickets.
- Opened and closed the store.
- Counted down the cash drawers.
- Followed compliance protocols for gasoline, alcohol, and tobacco products.
- Kept the tea made and the drink bibs changed.
Secretary at Richard Capehart (2012-06 – 2017-07)
- Organized and filed documents and receipts.
- Entered all data into Microsoft Excel for record keeping and tax purposes.
- Kept work space neat and in working order.
- Occasional housekeeping and laundry services provided.
