MANAGEMENT DIRECTOR at TRANSMED AESTHETIC AND BEAUTY MEDICAL CENTERS (2018-12 – 2025-05)
- Managing all public relations and PR activities of the company
- Developing strategies to increase awareness and gain support among those the company connects with, or may connect with, by setting monthly and annual targets
- Developing new business lines with innovation
- Monthly/weekly income & expense follow-up, Preparing precautions and action plans in extraordinary situations, and monitoring the reporting through accounting
- Personnel management (doctor, co-operative management, business personnel) Recruitment, Position training, Performance tracking, Progress calculations
- Follow-up and control of Marketing & Sales departments, control of department-based targets and taking action plans
- Purchasing, and accordingly operation & transaction costing
- VIP patient relations, management and organization
- Planning and management of all operational processes
- To carry out all public relations and PR works
- Leading the Full Quality Process
- Managing the relations with the Health Department
Housing Planning Officer/Manager at KOÇ UNIVERSITY (2018-04 – 2018-10)
- To plan, establish and organize the living situations of foreign faculty members in Istanbul
- To carry out transactions related to real estate and to make all kinds of leasing transactions
- To make Security and Cleaning Service Procurement transactions based on personnel employment in accordance with the legislation
- Managing the Department's Budget transactions
- To prepare unit activity reports
- Managing University Social responsibility projects
- SIX SIGMA project management (Perfectionism/cost in organizations)
Process Planning and Business Management Coordinator - SYSTEM IMPROVEMENT PROJECT at GOVERNMENT OF KAZAKHSTAN (2016-12 – 2018-01)
- Making all necessary Technical/Financial/Social/Demographic researches for the implementation of the 112 system in Turkey in the pilot selected state, creating and presenting the feasibility reports of the entire business development process
- Budget control and planning of each process within the project and reporting of the total results to the project partners
- Execution of legal proceedings with the Ministry of Health
- Execution of tender and customer contract processes
- Managing relations with all partner & subcontractor companies
- Managing the department of the marketing team (customer relations, corporate communication, etc.)
- Management of crisis processes
Corporate Communications and Customer Relations Manager (MARKETING) - SYSTEM IMPROVEMENT PROJECT at GOVERNMENT OF KAZAKHSTAN (2014-08 – 2016-12)
- To ensure that the right communication is carried out in every channel with all the stakeholders of the project in line with the corporate strategies and targets
- To plan and coordinate all activities and organizations within the scope of the project, and to carry out media relations
- To manage the processes of brand and image management, agency coordination (advertising, media planning, etc.), digital media channels
- To ensure the creation of press releases, speeches and corporate articles
- Managing the work on corporate publications and promotional materials with the marketing department
- Management of social media accounts, preparation of content plans with agencies, approval and follow-up process
- Managing Google Adwords, Facebook Ads, SEO and E-mail marketing, online advertising campaigns, viral marketing, social media marketing applications
Project Development and Budget Reporting Manager at ACIBADEM HEALTH GROUP (2013-04 – 2014-08)
- To carry out project-based budget control by preparing reports showing all income and expenses, as the project manager, in the projects that the institution has started or will take, and in activities to develop the setups and relations with the contracted institutions
- Execution of the entire operation process of the institutions with which the institution has an agreement (reporting, invoicing, satisfaction & complaint, special request, etc.)
- To prepare income & expense reports, to plan & manage the entire operation, to ensure customer satisfaction in all events & organizations to be held by the institution
- To preside over all innovation committees of the institution
- To manage the financial and operational activities of the field teams (all branches and stations) by making unit-based audits
- To increase department revenues
- Making agreements with the institutions affiliated to the Network, following the service quality, making visits
- To carry out feasibility studies on cost, technical and operational issues in the realization of large projects, to be present in sales visits
- To lead and coordinate all reporting processes of the department
- Leading the Quality Process
- Head of the customer relations & complaints committee
Capacity Planning and Organization Manager at ACIBADEM HEALTH GROUP (2008-10 – 2013-04)
- To manage all health service processes by keeping in touch with the event owner in all event organizations and events, to ensure customer satisfaction / to act by considering the corporate vision in service requests
- To create a plan for the correct positioning of human resources, tools and equipment, coordination teams in all activities (kor operation & event & extra organization) and to make effective cost management by planning the available capacity in the most effective way
- To plan the progress payments by checking the calendars of the staff or staff working on duty
- Developing the setups and relationships to increase department revenues
- Contributing to cost studies to support Event Sales
- To carry out all reporting processes of the department
- Quality management processes (executing the entire ISO9001 certification process)
Operations Reporting Officer & Business Analyst at MEDLINE EMERGENCY HEALTH SERVICES (2004-10 – 2008-10)
- Preparation of regular reports of Contracted Institutions and boards of directors
- Developing software screens with information systems so that reports can be issued more easily
- Reporting Patient Satisfaction and complaints and carrying out improvement processes
- To manage the entire operational process of the company that has passed the JCI quality process, to carry out the training of the field teams
- SIX SIGMA project management (Perfectionism/cost in organizations)
- Developing the screens used by the department and bringing the software team and employees together to ensure that the software system used is more efficient and useful
