Turkey Service Manager at Same Deutz-Fahr (SDF) Turkey (2024-06 – 2026-06)
Subsidiary of SDF Italy, one of the world's leading manufacturers of tractors, diesel engines, and agricultural machinery.
- Directed technical, warranty, spare parts, and training operations across 375 authorized SDF service centers nationwide.
- Coordinated strategic operational processes between the Italy headquarters and the Turkey country office.
- Optimized service network performance to sustain the brand's position as the second-largest player in the Turkish tractor market.
After Sales Services Director at Arvento Mobile Systems (Brisa - Sabancı Holding) (2023-01 – 2024-05)
Market leader in fleet management and vehicle tracking systems, operating under Sabancı Holding.
- Reported directly to the Deputy General Manager of Technology and R&D.
- Lead and mentored a central after-sales service team of 7 specialists.
- Oversaw end-to-end after-sales activities, installations, maintenance, and warranty processes for 107 authorized service centers across Turkey.
- Formulated annual after-sales budgets, tracked P&L targets, and executed performance evaluation metrics.
- Managed monthly service billing, financial tracking, and CRM/ticketing workflows.
- Headed field tests, demo deployments, and training workshops for new product installations.
- Audited competitors' pricing models and service operations to implement strategic benchmarks.
- Provided high-level technical support and guidance to international distributors.
After Sales Services Regional Manager at MAN Kamyon ve Otobüs Tic. A.Ş. (2014-10 – 2023-01)
- Managed operational standards and business relations for 9 dedicated MAN & Neoplan truck and bus dealerships across Turkey.
- Aligned dealer networks with global brand standards and headquarters' operational strategies.
- Structured short, medium, and long-term spare parts sales targets and strategic plans with dealers.
- Monitored, analyzed, and reported the achievement of spare parts and specialized product sales targets.
- Spearheaded regional CRM initiatives and executed technical training workshops for dealership spare parts teams.
- Conducted regular market benchmarking on competitor pricing and operational structures.
After Sales Services Manager at Groupe PSA (Peugeot) (2005-10 – 2014-10)
- Executed and managed regional after-sales business plans in strict alignment with Groupe PSA global standards.
- Controlled annual after-sales budgeting, turnover optimization, and profitability analytics.
- Maximized workshop utilization, equipment efficiency, and personnel productivity.
- Supervised regional spare parts inventory management and warranty claim processes.
- Launched commercial marketing campaigns for services and systematically tracked ROI.
- Maintained corporate relations with government agencies, insurance firms, and suppliers while mitigating portfolio risks.
- Served as the company HSE (Health, Safety, Environment) Representative and 5S Team Leader.
Service Assistant Manager at Renault Mais A.Ş. (2003-11 – 2005-10)
- Assisted in overseeing daily workshop operations, customer satisfaction metrics, and service team coordination.
Service Advisor at Ere Otomotiv A.Ş. (2000-10 – 2003-11)
- Managed front-line customer relations, vehicle diagnostics intake, and service scheduling.
