Eyüp Ercan AVCIOĞLU

Process and Customer Quality Engineer with 4 years of experience in the automotive industry, responsible for process quality assurance, customer complaint management, root cause analysis, corrective and preventive actions, and continuous improvement activities. Experienced in APQP, PPAP, PFMEA, Control Plan, MSA, Global 8D, process audits, and quality performance analysis. Strong knowledge of IATF 16949 and ISO 9001 requirements, engineering drawings, dimensional inspection, and structured problem-solving methodologies.

Experienced in working with cross-functional teams to resolve quality issues, prevent recurrence, and drive sustainable improvements in product and process quality.

Process Quality Engineer at Cevher Alloy Wheels (2022 - Present)

• Conduct daily, weekly, and monthly process audits to ensure product quality assurance and compliance with established quality standards.
• Analyze internal and external quality issues affecting product quality, perform root cause investigations, and lead the implementation of sustainable corrective actions using Fishbone Diagram, 5 Whys, and Global 8D methodologies.
• Investigate customer complaints and product-related quality issues, maintain relevant records, and coordinate resolution activities with cross-functional teams.
• Monitor quality performance by product, model, and defect type; prepare detailed scrap and rework analyses and provide feedback to production teams.
• Monitor the effectiveness of corrective and preventive actions (CAPA) to prevent the recurrence of quality issues.
• Support APQP, PPAP, PFMEA, RFMEA, DFMEA, and Control Plan activities and coordinate Measurement System Analysis (MSA) studies within the scope of quality assurance requirements.
• Interpret engineering drawings and technical specifications, prepare Control Plans, and support dimensional inspection activities with knowledge of CMM systems and measurement methodologies.
• Participate in internal audits and continuous improvement activities in compliance with IATF 16949, ISO 9001, and customer-specific requirements.
• Support continuous improvement projects using Kaizen, 5S, Lean Manufacturing, and Lean Six Sigma methodologies to enhance quality performance and operational efficiency.

Production Engineer - Makelsan Chain (05.2022~11.2022)

• I was creating technical drawings of conveyor chain designs requested by customers using the SolidWorks. After the drawings I made, we would talk to customers about the areas of use of conveyor chains and determine which material we should use.
• I was planning the production and giving instructions to the production team based on the necessary information.
• I had planned a Kanban board study in order to track the product to be produced, starting from raw materials to final processes, using magnets.

Bachelor's Degree in Metallurgical and Materials Engineering – Celâl Bayar University (2016 – 2021)