Feyza Başdoğan
IT Business Analyst | ERP & ITSM | PSM I | PSPO I
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Hakkında
IT Business Analyst with approximately 2.5 years of experience in ERP, ITSM and software development projects. I translate business needs into clear requirements, process flows, user stories, acceptance criteria and testable outputs. I am pursuing an M.S. in Management Information Systems and Engineering at Marmara University.
Deneyim
Business Analyst Young Talent at Dogus Teknoloji (2025-06 – 2026-03)
Turkuaz ERP Platform - Spare Parts / Import Domain
- Managed ERP user stories from requirement clarification and backlog refinement to UAT and go-live validation.
- Prepared process flows, UI mockups, functional rules, reference screens and acceptance criteria in Azure DevOps.
- Designed import screen improvements for role-based access, usability and notification flows.
- Worked with business users, developers, the lead analyst and Product Owner to clarify scope and dependencies.
- Prepared test scenarios and completed checks in local, feature, UAT and pre-production environments.
GNCYTNK Intern at Turkcell (2025-01 – 2025-02)
Turkcell Academy - Leadership Development
- Supported leadership development training operations through SAP HR, Cisco Webex and internal coordination.
- Mapped the training workflow, identified bottlenecks and prepared improvement and benchmark outputs.
Business Analyst & ITSM Consultant at SolveIT (2023-08 – 2025-01)
ServiceNow, Ivanti Neurons, Xurrent (4me)
- Delivered ITSM consultancy and business analysis support for enterprise clients including Deutsche Telekom, Teknosa, Sabanci University and KocSistem.
- Gathered requirements and coordinated delivery with 20+ business stakeholders across 4 enterprise engagements.
- Configured workflows, forms, SLA rules and reporting dashboards on ServiceNow, Xurrent (4me) and Ivanti Neurons.
- Supported compliance, expense reporting and localization projects through documentation, testing and stakeholder follow-up.
- Prepared reports for 100+ service requests and improved reporting consistency by approximately 40%.
Eğitim
M.Sc. in Management Information Systems and Engineering – Marmara University (2026 – 2027)
B.Sc. in Industrial Engineering – Karadeniz Technical University (2018 – 2025)
