Feyza Başdoğan

IT Business Analyst with approximately 2.5 years of experience in ERP, ITSM and software development projects. I translate business needs into clear requirements, process flows, user stories, acceptance criteria and testable outputs. I am pursuing an M.S. in Management Information Systems and Engineering at Marmara University.

Business Analyst Young Talent at Dogus Teknoloji (2025-06 – 2026-03)

Turkuaz ERP Platform - Spare Parts / Import Domain

• Managed ERP user stories from requirement clarification and backlog refinement to UAT and go-live validation.
• Prepared process flows, UI mockups, functional rules, reference screens and acceptance criteria in Azure DevOps.
• Designed import screen improvements for role-based access, usability and notification flows.
• Worked with business users, developers, the lead analyst and Product Owner to clarify scope and dependencies.
• Prepared test scenarios and completed checks in local, feature, UAT and pre-production environments.

GNCYTNK Intern at Turkcell (2025-01 – 2025-02)

Turkcell Academy - Leadership Development

• Supported leadership development training operations through SAP HR, Cisco Webex and internal coordination.
• Mapped the training workflow, identified bottlenecks and prepared improvement and benchmark outputs.

Business Analyst & ITSM Consultant at SolveIT (2023-08 – 2025-01)

ServiceNow, Ivanti Neurons, Xurrent (4me)

• Delivered ITSM consultancy and business analysis support for enterprise clients including Deutsche Telekom, Teknosa, Sabanci University and KocSistem.
• Gathered requirements and coordinated delivery with 20+ business stakeholders across 4 enterprise engagements.
• Configured workflows, forms, SLA rules and reporting dashboards on ServiceNow, Xurrent (4me) and Ivanti Neurons.
• Supported compliance, expense reporting and localization projects through documentation, testing and stakeholder follow-up.
• Prepared reports for 100+ service requests and improved reporting consistency by approximately 40%.

M.Sc. in Management Information Systems and Engineering – Marmara University (2026 – 2027)

B.Sc. in Industrial Engineering – Karadeniz Technical University (2018 – 2025)