Jhoet Rojas

Bilingual Support Specialist with experience in customer service, hospitality, interpreting, and technical support. Skilled in resolving complex issues efficiently, thriving in fast-paced environments, and consistently meeting key performance indicators. Strong communicator with a customer-focused approach and the ability to adapt to diverse situations.

HOTEL RECEPTIONIST (SEASONAL JOB) at Viajero Hostels (2026-04 – 2026-08)

• Assisted national and international guests during check-in and check-out during the 2026 FIFA World Cup period.
• Managed reservations, modifications, cancellations, and lodging inquiries.
• Processed payments and keep transaction records.
• Sold tours, shuttles, and tourist activities, providing information and recommendations based on guest needs.

SALES REPRESENTATIVE at Foundever (2025-09 – 2026-01)

• Soft selling technology products to phone carrier customers.
• Followed up on the customer issue until it is solved, such as requests, payments, transactions, information changes, or any other issue addressed by the customer.
• Stayed up to date with current procedures to offer accurate information.

INTERPRETER (ENGLISH-SPANISH) at CyraCom (2024-07 – 2025-05)

• Interpreted conversations between English and Spanish speakers, ensuring accuracy and cultural sensitivity to preserve the meaning of the message.
• Delivered clear and precise messages to both parties in real time.
• Ensured compliance with protocols, including HIPAA regulations.

TECHNICAL SUPPORT REPRESENTATIVE at Concentrix (2022-01 – 2023-01)

• Delivered technical support for account access, transactions and security issues for a cryptocurrency platform.
• Assisted with password recovery and fraud-related concerns following security protocols.
• Guided users on crypto transactions and platform features.

Tourism – UNIVERSIDAD LATINA (2018 – 2020)

High School Degree – LICEO LUIS DOBLES SEGREDA (2011 – 2017)

English Certification – CENTRO CULTURAL COSTARRICENSE-NORTEAMERICANO (2012 – 2015)