Kadir Helvacı

I am a communication-driven professional with experience in call center management, customer relations, and accounting support. My background includes leading teams, managing customer interactions, and handling financial reporting and invoicing processes with accuracy. I am highly skilled in computer use and Microsoft applications, and I bring a strong problem-solving mindset to every task.

Focused, adaptable, and people-oriented, I always aim to deliver efficient workflows and excellent customer satisfaction.

CNC machine operator (İntern) at Elopar Electric And Automotive (2013-10 – 2014-07)

I was a intern there and i was working for manuel machines and CNC machines. Sometimes i was doing installation and design with AutoCad. Mostly i was working on CNC machine.

Sales consultant at Deichmann Shoemaking (2017-12 – 2018-08)

• Helping people withc choosing shoes
• Telling them about promotions and oppurtunities
• Cashier
• Aisle Editing

Sales consultant at FLO Merchandising (2019-07 – 2020-02)

• Helping people withc choosing shoes
• Telling them about promotions and oppurtunities
• Cashier
• Aisle Editing

Waiter at Rumeli Bistro (2018-08 – 2019-06)

• I was working for a bistro drink and food
• Serving people
• Cashier
• I was on the bar for a little while

Customer centre supervisor at MYS Bilişim (2022-03 – 2024-08)

As a Call Center Manager, I oversaw all inbound call operations, ensuring efficient workflow, high-quality service delivery, and consistent customer satisfaction. I managed and guided call center staff, monitored daily performance, and personally handled key customer interactions to maintain strong communication and effective problem-solving. I played a central role in persuading customers to proceed with services, building trust through clear, solution-oriented dialogue.

By optimizing processes and improving operational standards, I contributed to a more efficient, customer-focused call center environment.

Accounting assistant at Koza Yönetim Servis A.Ş (2024-10 – Present)

In my current role as a Customer Relations and Accounting Assistant, I support both financial and customer-facing operations with a strong focus on accuracy, efficiency, and service quality. I manage the tracking of financial processes, prepare reports, issue invoices, and utilize advanced Excel skills to organize and analyze data effectively. I handle customer inquiries with a solution-oriented approach, ensuring clear communication and high customer satisfaction.

By combining analytical thinking with strong problem-solving abilities, I help maintain smooth financial workflows while delivering a positive and professional customer experience.

Machine Technician – Ege University (2015-09 – 2020-07)

Cnc Operator – Avcılar Technical and Vocation High school (2010-09 – 2014-06)

Photoshop Designer – İSMEK (2021-11)