Kimberly Ingram

Systems administrator and automation engineer with 7+ years of experience in SaaS operations, cloud services, and automation. Targeting systems engineering and technical support roles, with hands-on AWS, Azure, Python, JavaScript, and identity/access management experience.

IT Systems Administrator, SaaS Team - OpenVPN - Remote

(2026-01)

• Manage the SaaS application stack (Zapier, Atlassian, Salesforce, HubSpot) for a distributed workforce, ensuring seamless identity, access, and configuration management across core business tools.
• Utilize AWS and Azure to administer cloud resources and implement robust identity/access controls, effectively managing user and service permissions for the distributed environment.
• Develop and maintain integrations using Zapier, REST APIs, and webhooks to eliminate manual handoffs between SaaS platforms, streamlining workflows.
• Automate provisioning, configuration, and cross-system workflows using Python scripts, standardizing processes and enhancing efficiency.
• Troubleshoot integration and application issues across the stack, collaborating with business stakeholders to automate manual processes and improve overall productivity.

Systems Administrator - Equus Software

(2019-12 - 2026-01)

• Developed and shipped Atlassian Commander (github.com/KiraKay/AtlassianCommander), a Python tool that automates Jira Cloud administration using the REST API v3. It features threaded background workers, HTTP connection pooling, retry/backoff mechanisms, JSON backups of full object states before destructive actions, and Excel export capabilities.
• Built Zapier and ChatGPT API integrations to automate operational tasks and reduce manual administrative effort throughout the organization.
• Engineered Python and JavaScript automation to replace repetitive operational tasks and eliminate common sources of operator error.
• Managed cloud resources and access on AWS and Azure in conjunction with enterprise systems. Conducted troubleshooting, performance tuning, and authored runbooks for stable deployments.

Help Desk Analyst - HOCS Consulting

(2018-06 - 2019-11)

• Resolved hardware and software incidents for end users, triaging tickets and restoring service efficiently. Improved escalation quality by documenting recurring issues and handing off complex cases with complete technical notes.
• Maintained ticketing documentation and escalated complex issues to engineering, ensuring timely resolution.

Bachelor of Science - Software Development - Western Governors University (2022-04 - 2024-04)

Associate of Applied Science - Computer Networking - Chattahoochee Technical College (2012)