Lahcen Angst

Multilingual Sales & Business Development professional with 10+ years of international experience in luxury hospitality. Skilled in VIP and high-net-worth client management, upselling strategies, and revenue growth. Proven ability to build trust across cultures, manage complex client needs, and drive measurable business results. Focused on remote Sales, Business Development, and Client Success roles.

Guest Relations & Upselling Specialist / Chef de Rang at Bürgenstock Resort (2014-01 – 2017-12)

• Managed VIP and international guest relations in a 5-star luxury environment
• Increased per-guest revenue through structured upselling strategies
• Delivered service excellence under high expectations, maintaining repeat client loyalty
• Collaborated with cross-functional teams to optimize service delivery and guest satisfaction

Chef de Rang at Hermitage Hotel (2017-01 – 2017-01)

• Assisted in premium guest management and upselling initiatives
• Ensured seamless service for high-net-worth international clients

Chef de Rang at Swiss Holiday Park (2017-01 – 2022-12)

• Provided high-quality service and implemented upselling of premium offerings
• Strengthened client retention through personalized engagement

Service & Guest Relations at Riad Jona (2014-01 – 2014-12)

• Managed international guest experiences in a 4-star boutique environment
• Developed early upselling and client service skills

Career Break / Professional Development at Self-Directed (2025-12 – Present)

Transitioning to remote Sales and Business Development roles

• Market research, strategy building, and structuring a 90-day business plan
• Improving Spanish proficiency and digital sales skills

Bachelor of Arts in Literature – Universität XYZ (2013-01)