Mehdi Aslanov

IT Specialist with practical experience in helpdesk support, Windows Server administration, and network infrastructure, including hands-on work implementing Domain Controller and RADIUS services and a wide range of ManageEngine products. Fortinet and RHCSA certified. Combining my system administration background with growing DevOps expertise — containerization (Docker, Kubernetes), automation (Ansible), and observability (Prometheus, Grafana, ELK) — validated through hands-on home lab projects, as I transition into a DevOps engineering career.

Currently expanding into cloud platforms, with Azure and AWS DevOps as my next focus area.

IT Helpdesk Specialist at State Oil Fund of the Republic of Azerbaijan (2025-10 – Present)

• Serving as first point of contact for IT support requests across departments, managing incidents and service requests through the internal ticketing system.
• Diagnosing and resolving hardware, software, and network issues for end users, ensuring minimal disruption to daily operations.
• Performing user account administration, access permissions, and basic Active Directory tasks as part of standard helpdesk operations.

System Administrator at Rabalon Azerbaijan (2024-06 – 2025-10)

• Managing the company's domain system, ensuring its security, stable operation and optimal performance.
• Providing IT infrastructure solutions and technical support to client companies.
• Configuring and supporting a wide range of ManageEngine products.
• Possessing extensive experience as an administrator for ServiceDesk and Endpoint Central, and extensive knowledge of other ManageEngine solutions.

IT Specialist at Veyseloglu Group of Companies (2023-01 – 2024-06)

• Providing first-level technical support to end users and ensured the uninterrupted operation of hardware, software, and network systems.
• Diagnosing and resolving technical issues promptly in order to minimize downtime and optimize the user experience.
• Managing and prioritizing service and incident requests through the company's request system, while documenting issues and solutions.

Master of Business Administration in Cybersecurity – Azerbaijan Technical University (2024-09 – 2026-06)

Bachelor in Information Technology Engineering – Azerbaijan Technical University (2017-09 – 2021-06)