Melih Alikan

Customer support and operations professional with 3 years of experience handling daily business workflows, international supplier communication, and customer relations. Fast learner with a strong technical mindset from an aircraft technology background and C1-level English proficiency.

Customer Service & Retail Associate at Migros Ticaret A.S. (2022-07 – 2022-09)

• Served customers in a high-volume retail environment, managing fast cash transactions and checkout operations.
• Assisted customers with on-site complaints, returns, and billing issues directly.

Customer Operations & Business Support at Metin Alikan Trading LTD. (2022-09 – 2026-05)

Took a 1-month leave for mandatory technical internship in Dec 2023

• Handled day-to-day customer support, resolving order issues and complaints via email and phone.
• Coordinated procurement processes, managed order tracking, and maintained communication with suppliers.
• Managed administrative, sales, and logistics workflows to ensure daily business ran smoothly.
• Solved operational issues under pressure while maintaining high customer satisfaction.

Aircraft Maintenance Internship at Tailwind Airlines (2023-12 – 2024-01)

• Assisted with basic maintenance and documentation tasks
• Followed safety and technical procedures

Associate Degree in Aircraft Technologies – Istanbul Gelisim University (2019 – 2024)