Client Journey Management
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Crafting exceptional client journeys for high-value and premium customer segments.
With a solid experience in the luxury industry, I have contributed to globally recognized maisons such as Cartier, LVMH, Kering, and Prada, where excellence, precision, and innovation shape every client interaction.
I specialize in Client Journey Management, Customer Experience (CX), and CRM strategy, with a strong focus on end-to-end customer lifecycle optimization. I design and implement personalized engagement strategies that drive client loyalty, retention, and long-term value creation.
My expertise includes high-value client portfolio management, omnichannel journey design, aftersales experience optimization, and operational performance improvement within demanding, service-driven environments.
Holding an MBA in Digital Business & Luxury Sales and a Master’s degree in Luxury Marketing, I combine strategic vision with executional excellence, leveraging data-driven insights by creating impactful and emotionally engaging client experiences.
With an international background and strong cultural intelligence, I effectively engage with diverse and discerning global clientele, adapting experiences to different markets and expectations.
I am driven to bring my expertise to a premium and performance-driven industry such as Automotive where precision, innovation, and customer experience excellence are key differentiators.
Committed to continuous learning, I adapt seamlessly to evolving environments and industry transformations. Recognized for my positive energy and creative vision, I design innovative customer experience strategies that elevate brand positioning and create sustainable competitive advantage.
Cartier – Istanbul, Turkey
2022 – 2024
MBA – Digital Business & Luxury Sales – ISAL Paris
Master’s – Luxury Marketing – EIML Paris
Bachelor’s – Applied Foreign Languages & Economics – Université Paris X
