Pelin Duran

Biomedical Engineering with a strong blend of technical depth and customer-facing expertise, spanning pre-sales support, application training, and medical procurement. Consistently recognized for enhancing customer satisfaction through expert troubleshooting, structured user training, and effective collaboration across remote and cross-functional teams. Well-positioned for hybrid or remote application specialist or product management roles within the biomedical and healthcare industry.

Sales and Application Specialist at Bilim Laboratuvar Cihazları (2025-11 – 2026-04)

• Expanded customer portfolio by identifying and adding new leads from R&D departments of target organizations.
• Conducted regular customer visits to build relationships and understand client technical requirements.
• Organized and led technical meetings to present and demonstrate particle characterization systems and elemental analysis instruments.
• Matched product capabilities to client research needs, supporting pre-sales and post-sales application guidance.

Application Support Specialist at Vitrosens Biotechnology (2023-01 – 2024-01)

• Improved customer satisfaction by providing timely and efficient support for POCT product applications.
• Collaborated with developers, analysts, and project managers to expedite incident resolutions.
• Interfaced with international customers and developers to diagnose problems and implement configuration solutions.
• Managed quality control processes responsible for complete product delivery from factory to customer.
• Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.

Medical Purchasing Specialist at Etlik Görüntüleme Hizmetleri (2022-10 – 2022-12)

• Maintained accurate records of all purchasing activities, ensuring compliance with policies and industry regulations.
• Resolved discrepancies between invoices and purchase orders, maintaining strong financial controls.
• Identified cost-saving opportunities through thorough analysis of market trends and supplier capabilities.
• Negotiated favorable payment terms with suppliers, improving cash flow management for the organization.

B.Sc. in Biomedical Engineering – Yeditepe University (2022)