Selim Akyol

IT professional with extensive experience in IT Service Management, IT operations, incident management, vendor management, Network operations and IT support. Skilled in ITIL processes, SLA/KPI management, and infrastructure support. Strong leadership and problem-solving abilities in fast-paced environments. Certified in ITIL and AWS Cloud Practitioner.

Technology Operations Senior Associate at JP Morgan Chase Bank (2023-04 – Present)

Manage IT operations, incident response, and infrastructure maintenance with emphasis on compliance, asset management, and vulnerability remediation.

• Manage IT operations, incident response, and infrastructure maintenance
• Ensure compliance with IT policies, asset management, and vulnerability remediation
• Oversee data center security and coordinate support teams
• End user support
• Project management
• Vendor management
• IT equipment purchase
• Incident, change, and problem management
• Datacenter management
• Monitoring tools management
• IT budget management
• Manage backups
• Troubleshoot backups issues with the global team
• Manage disaster recovery (DR)
• Build business continuity plan (BCP)

User Solutions Planning & Operations Senior Specialist at Türk Telekom (2022-11 – 2023-03)

Manage software licenses, server operations, and IT assets with focus on vendor and contract management for IT infrastructure.

• Manage software licenses, server operations, and IT assets
• Led vendor and contract management efforts for IT infrastructure

IT Analyst at Viatris (2021-08 – 2022-11)

Provide IT support for manufacturing systems, compliance, and security with focus on software licensing and IT budget management.

• Provide IT support for manufacturing systems, compliance, and security
• Manage software licenses, IT budgets, and business IT requirements
• Manage IT infrastructure projects
• Vendor management
• Creating and updating SOPs
• Document management system experience

Senior Service Management Specialist at MetLife (2020-09 – 2021-08)

Led ITSM operations, vendor management, and service improvements with focus on SLA compliance and service delivery processes.

• Led ITSM operations, vendor management, and service improvements
• Ensured SLA compliance and enhanced service delivery processes
• Coordinate live environment code deployments
• Coordinate CAB meetings
• UAT code test, and live environments code updates via Jenkins
• Log analysis via bash scripting

Incident Process Lead at PepsiCo (2018-08 – 2020-01)

Manage major incidents, escalations, and service desk operations with focus on KPI development and process enhancements.

• Manage major incidents, escalations, and service desk operations
• Developed KPIs, incident avoidance strategies, and IT process enhancements
• VIP user support
• Managing helpdesk team 10+ employees
• Vendor management
• RCA (Root cause analysis)
• Incident, problem and change management
• Coordinate local CAB meetings
• Application support
• Onboarding and offboarding employees
• User access rights assignment via Active Directory

Network Operations at PepsiCo (2017-09 – 2018-08)

Manage network projects and provide network support with focus on datacenter management and device replacement.

• Manage network projects
• Provide network support
• Manage IT budget
• Vendor management
• Datacenter management
• EOL network device replacement
• Network device purchase

IT System Support Specialist at PepsiCo (2016-01 – 2017-09)

Provide end user support and ITIL management with focus on user account and access rights management.

• End user support
• ITIL management
• User account management
• User access right management
• Employee onboarding and offboarding

Team Lead at Aktif Bank (2012-12 – 2015-01)

Managing and leading team with focus on performance planning and SLA/KPI management.

• Managing and leading team
• Performance planning
• SLA and KPI management

MSc in Cyber Security – Ahmet Yesevi University (2021)

BSc in Maths & Computing – Beykent University (2012)

Associate Degree in Computer Programming – Sakarya University (2007)