Timur Kaya

IT Specialist with experience in system administration, network management, and end-user support in a global organization. Skilled in Active Directory, Azure, Cisco Meraki, and ServiceNow. Experienced in IT infrastructure projects, system migrations, office renovations, and technical support for international teams. Strong problem-solving skills and ability to work with both technical teams and business users. Upper-Intermediate English and Intermediate Russian communication skills.

IT Specialist at EagleBurgmann Turkey (Germany HQ) (2024-2026)

• Worked in a global IT team supporting users in more than 90 countries
• Managed ServiceNow tickets and handled user support requests following SLA rules
• Supported Active Directory and Azure user management and migration processes
• Provided IT support for 200+ users, including Windows 10 to Windows 11 migration
• Provided IT support to local and global directors and ensured smooth operation of their systems
• Supported SAP and Navision applications and resolved end-user issues
• Contributed to Macro Segmentation project and system updates in multiple locations outside Istanbul
• Took part in office renovation projects across four buildings, including server room setup and IT infrastructure installation
• Supported installation and integration of a corporate access control (turnstile) system with HR software
• Supported IT operational tasks including CAPEX/OPEX planning, budgeting input, and IT asset management processes
• Assisted in procurement and tracking of IT assets in line with company procedures

IT Assistant Specialist at EagleBurgmann Turkey (Germany HQ) (2023– 2024)

• Supported Cisco Meraki network configuration and daily network operations
• Assisted system upgrade and IT infrastructure projects
• Provided user support and participated in IT operations tasks

IT Intern at EagleBurgmann Turkey (Germany HQ) (2022-2023)

• Completed a 10-month internship in IT support and system administration
• Learned basic IT operations, troubleshooting, and support processes
• Assisted with user requests and daily IT tasks

Associate Degree in Computer Programming – Isparta Uygulamalı Bilimler Üniversitesi (2023-01)

Object-Oriented Programming – STFA Mesleki Teknik Anadolu Lisesi