Jael Yiansa Tagne

I possess a strong background in customer relations. My excellent interpersonal skills allow me to listen attentively to client needs and provide tailored solutions. I also have a strong proficiency in various digital tools, reinforcing my ability to deliver high-quality customer service.

Freelance Data Entry Operator & Graphic Designer

(2019-01 - 2025-12)

• Performed accurate data entry for printed, handwritten, and scanned documents using Microsoft Office.
• Developed visual graphics using Adobe Photoshop and Illustrator.
• Executed general translation projects (English to French) and content writing.

Project Officer - Camair-Co (Airline Company)

(2011-01 - 2018-12)

• Manage diverse operational projects and tracked corporate performance indicators.
• Draft comprehensive activity and strategic reports.
• Assisted the Director of Studies, Strategy, and Information Systems on the Cabin Crew new uniform project, in-flight sales deployment, and departmental reporting.
• Assisted the Head of Special Projects on the BOEING fleet acquisition and interior design remodelling.

Sales Service Supervisor - Camair-Co (Airline Company)

(2011-01 - 2018-12)

• Define and implement commercial sales strategies.
• Manage, retain, and grow the corporate B2B client portfolio.
• Develop pricing structures and negotiate commercial tariffs.
• Supervise capacity allocation, flight schedules, and draft activity reports.
• Manage daily schedules, coordinated cross-functional meetings, handle travel/training logistics, manage HR records (attendance, leaves), and filter executive communications.

Cargo Agent - Camair-Co (Airline Company)

(2011-01 - 2018-12)

• Supervise import/export ground operations and manage external sales agents.
• Monitor third-party supplier performance (ADC) and issue Air Waybills (AWB).

Ground Handling Agent - Camair-Co (Airline Company)

(2011-01 - 2018-12)

• Welcome passengers, provide flight updates, and resolve flight disruptions (delays/cancellations).
• Provide specialized assistance to vulnerable passengers (minors, pregnant women, elderly, medical cases) while ensuring safety protocols.

Financial Support Roles - Camair-Co (Airline Company)

(2011-01 - 2018-12)

• Assisted the Head of the Finance Department with daily cash management, balancing, daily reporting, and cash audit tracking.
• Contributed to the airline's IOSA Certification project as a Data Entry Operator for the Cargo module.

Bachelor's Degree - Management Sciences - University of Dschang (2009-09)

High School Diploma - Literature, Spanish Option - Lycée de Ndiandam, Bafoussam (2003-06)