品質管理

◼ Position Purpose This role is responsible for efficiently resolving critical quality issues across functions, ensuring proper procedural completion, and capturing key lessons learned for organizational improvement. The position involves monitoring product quality from development to mass production and driving effective initiatives to reduce defect return rates. Additionally, the role provides statistical data and insights to support timely decision-making.

This position requires cross-functional collaboration with Product Management, R&D, Manufacturing, Logistics, and Customer Support, as well as direct engagement with customers to drive quality improvements. The role has decision-making authority on most quality-related actions and the ability to push for process changes across departments.

◼ Key Responsibilities

1. CAPA & FRACAS Ownership

• Establish, optimize, and manage Moxa's CAPA (Corrective and Preventive Action) and FRACAS (Failure Report Analysis and Corrective Action System) frameworks.
• Regularly review and refine these processes to align with evolving product and market requirements.
• Drive investigations, analyze root causes, and ensure corrective actions are effectively implemented.

2. Cross-Functional Quality Issue Management

• Lead cross-functional teams to manage and resolve critical quality issues from development to field deployment.
• Collaborate with Product Management, R&D, Manufacturing, Logistics, and Customer Support teams to ensure seamless issue resolution.
• Organize and oversee failure analysis, working closely with technical teams while ensuring logical accuracy in technical reports.

3.Quality Lessons Learned & Continuous Improvement

• Own and drive the quality lessons learned process to enhance future product reliability and prevent recurring issues.
• Ensure that findings are effectively documented, shared, and integrated into future designs and processes.

4.Quality Dashboard & Performance Monitoring

• Utilize and optimize the existing automated quality dashboard to monitor defect trends, failure rates, and improvement progress.
• Provide regular updates to internal teams and present key findings to senior management as needed.

5.Voice of the Customer (VoC) & Strategic Quality Planning

• Act as the Voice of the Customer (VoC) representative, ensuring customer concerns are addressed effectively in product and process improvements.
• Focus on strategic quality planning and solution implementation, with technical analysis and validation involvement.

◼ Minimum Qualifications

1. Education: Master’s degree or above in Engineering (EE preferred) or a related field.
2. Experience: At least 5 years of experience in product failure analysis, quality management, or electronic product design.
3. Skills & Knowledge:

• Strong project management and presentation skills.
• Proficiency in failure analysis tools and methodologies.
• Experience in writing 8D reports and conducting root cause analysis.
• Familiarity with PSDM (Problem-Solving and Decision-Making) and other structured problem-solving methodologies (preferred).
• Ability to lead cross-functional teams and drive quality improvements across departments.

4.Role in Decision-Making:

• Mainly responsible for cross-departmental coordination but holds primary decision-making authority or decisive influence in most quality-related actions.
• Empowered to drive process changes and push for quality improvements across functions.

5. Language: Fluent in English (e.g., TOEIC > 730).

6.Technical Scope:

• Not required to perform hands-on failure analysis (e.g., teardown, X-ray, electrical testing), but must lead and coordinate technical investigations.
• Responsible for reviewing and validating technical analysis reports.