Operations Manager

We are looking for a strategic, data-driven, and inspiring Game Operations Manager to lead our game operations team. In this role, you will oversee the full lifecycle management of our game products, develop monetization strategies, and plan engaging in-game events and campaigns.

We are looking for a leader who can drive business growth through data insights and innovative approaches, including the effective use of AI-powered tools. You will work closely with cross-functional teams to optimize operations and take our game products to the next level.

<Responsibilities&g t;1. Strategy &

• Business Performan

• ceDevelop mid- to long-term game operations strategies and monetization plan
• s.Plan and manage departmental budgets to ensure annual revenue targets (KPIs) and return on investment (ROI) are achieve

d.2.

Game Lifecycle

Manageme

• ntLead version planning, event design, community management, and initiatives to optimize player retention and monetizatio
• n.Develop strategies to maximize player engagement and extend the lifecycle of game product

s.3. Data-Driven Operatio

• nsRegularly monitor and analyze key game metrics, including DAU, MAU, ARPU, LTV, retention rate, and other relevant KPI
• s.Translate data insights into actionable strategies and optimization plans to address business and operational challenge

s.4. Team Leadership &

• Talent Developme

• ntOversee the day-to-day management of the Game Operations tea
• m.Establish and manage performance goals (KPI/OKR), develop talent pipelines, and foster a collaborative, high-performing team cultur
• e.Strengthen team capabilities and execution through effective leadership and talent developmen

t.5. Cross-Functional Collaboration &

• Process Optimizati

• onAct as a key coordinator across game development/publishing, marketing, customer service, data analytics, and other function
• s.Streamline workflows and improve cross-functional processes to ensure projects are delivered efficiently and effectivel

y.6. Crisis &

• Customer Issue Manageme

• ntEstablish and implement response mechanisms for critical game incidents, such as server outages, major customer complaints, and cheating or fraud-related issue
• s.Demonstrate strong decision-making and crisis management skills, particularly in high-pressure situation

s

.

&;lt;Required Skills&

• ;gt;5 years of experience in game product operations, with 2 years of team management experience prefer
• red.Experience leading a team of 5 or more people is highly prefer
• red.Strong planning, organizational, logical thinking, and data analysis ski
• lls.Excellent cross-functional communication, negotiation, and coordination abilit
• ies.Ability to make sound decisions and remain effective in high-pressure environme
• nts.Proactive, resilient, and motivated by challen
• ges.Strong awareness of game market trends and player behav
• ior.Innovative thinker with the ability to challenge conventional approaches and develop creative soluti

on s.

d Sk

• ills>Experience using big data analytics tools to support business and operational decision
• -making.Hands-on experience integrating AI-powered tools into operational workflows to improve team productivity and eff

icie ncy.