System Support Coordinator
Customer Service
塔塔諮詢服務公司2週前截至 2026/12/20
全職
職缺描述
- Stakeholder and SPOC Coordination: Serve as the day-to-day coordination point for Procurement Key Users, internal teams, senior TCS members, and software vendors. Route questions and open items to the appropriate owner.
- Ticket and Issue Tracking: Log, classify, track, and follow up incidents, service requests, user questions, and action items through closure. Escalate unresolved technical issues to senior TCS members or the vendor.
- User and Access Request Coordination: Collect and validate approved user, role, and access requests, maintain request records, and coordinate execution with authorized administrators.
- Requirement and Feedback Collection: Collect user questions, pain points, enhancement requests, and feedback, and organize them for review by senior TCS members or vendors.
- Vendor and TAM Support Coordination: Support senior team members in TAM and service-management activities, including action tracking, issue follow-up, commitment monitoring, meeting coordination, and status reporting.
- Testing and Change Coordination: Assist with UAT scheduling, test evidence collection, result tracking, user communication, release follow-up, and outcome confirmation under senior guidance.
- Reporting and Documentation: Maintain issue logs, requirement records, decisions, meeting notes, user guidance, status trackers, and regular management updates.
- Regional Support Coordination: Support Taiwan as the primary scope and coordinate with users and stakeholders across other in-scope countries when required.
- Configuration and Enhancement Request Coordination: Coordinate workflow, form, report, configuration, or integration-related requests with senior TCS or vendor teams. No development or advanced system configuration is expected from this role.
- Role Boundary: This role is not responsible for software development, coding, solution architecture, complex technical troubleshooting.
Keywords
Coding
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